Mobile Associate - Retail Sales, Bilingual
About The Position
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The associate builds proficiency in customer service and sales to provide personalized device and service solutions, and consistently uses digital tools to demonstrate network coverage and service benefits. Success is measured by building customer relationships, completing training, and contributing to a seamless customer experience. The work enhances customer loyalty and supports team initiatives through effective communication and service delivery. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant. The role requires a high school diploma or GED, and six months of customer service and/or sales experience in a retail environment is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required. This is not a DOT-regulated or safety-sensitive position.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Change agility.
- Communication skills.
- Customer problem-solving skills.
- Customer service skills.
- Ability to engage people.
- Multitasking skills.
- Sales skills.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
- Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
- Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
- Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
- Perform other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Hourly training pay of $5.00 per hour during the initial training period.
- After training, eligibility for an annualized incentive target of $18,000 per year; actual incentives vary based on performance and full-time status.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
