Mobile Associate - Retail Sales, Bilingual

T-Mobile•Wilmington, NC

About The Position

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The Mobile Associate builds proficiency in customer service and sales to provide personalized device and service solutions, and uses digital tools to demonstrate network coverage and service benefits. Success is measured by building customer relationships, completing training, and contributing to a seamless customer experience. The role enhances customer loyalty and supports team initiatives through effective communication and service delivery. The hourly base pay is $18.00, plus $5.00 per hour in training pay during on-the-job training, which Mobile Associates are eligible to receive within their first 90 days. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees all employees earnings of $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
Perform other duties or projects as assigned by business management.