Mobile Associate - Retail Sales, Bilingual
About The Position
This role supports retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment. The Mobile Associate develops customer service and sales proficiency to provide personalized device and service solutions, and uses digital tools to demonstrate network coverage and service benefits. Success involves building customer relationships, completing training, and contributing to a seamless customer experience. The role enhances customer loyalty and supports team initiatives through effective communication and service delivery. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays a base rate of $18.00 per hour, plus $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status. Employees are also eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- Change agility.
- Communication skills.
- Customer problem-solving skills.
- Customer service skills.
- Ability to engage people.
- Multitasking skills.
- Sales skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
- Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
- Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
- Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
- Perform other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
