Mobile Associate - Retail Sales, Bilingual
About The Position
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for $5.00 per hour in training pay in addition to the $18.00 hourly base pay. Upon completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. T-Mobile describes career growth as a range of possibilities and supports employees in developing their careers. The company is an Equal Opportunity Employer and offers reasonable accommodations to applicants with disabilities during the application and interview process.
Requirements
- High school diploma or GED.
- Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
- Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
- Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
- Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
- Perform other duties and projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
