Mobile Associate - Retail Sales, Bilingual

T-Mobile•Los Angeles, CA

2d•Onsite

About The Position

Mobile Associates are members of T-Mobile Retail Teams of Experts who represent the brand and create energy and excitement around its products and services. They work in a fast-paced retail environment where technology, customer needs, and the retail experience are continually evolving. Associates build relationships with customers, identify their needs, and educate, demonstrate, and recommend devices and service solutions. This is a learning role in which new associates develop skills and proficiencies with their team in preparation for promotion to Mobile Expert. Successful completion of new employee training is required. Associates provide a world-class customer experience, helping customers continue their shopping journey, demonstrating technology, and recommending personalized device and service solutions, including accessories and IoT devices. They use digital tools to explain coverage, plans, and services, complete training, and continue learning about wireless and technology innovations. They also work across T-Mobile channels to resolve issues, hand off small-business leads, support team initiatives, and foster an inclusive environment.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for advocating for customers and connecting authentically.
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.
Successful completion of new employee training.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers resume their shopping journey from online, Customer Care, or in-store interactions.
Explore individual customer needs and provide hands-on demonstrations of current technology.
Recommend personalized device and service solutions, including accessories and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
Use time between customers to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.