Mobile Adoption Coordinator

ANIMAL CARE & CONTROL OF NYC • New York, NY

2h • Onsite

About The Position

The Adoption Program at ACC has a goal that is simple and powerful: we are looking to help end animal homelessness in New York City by connecting people and pets for adoption. ACC employs an open adoption approach where we understand that there is no such thing as the “perfect home” and we welcome all clients as potential adopters. Using an “open adoptions” approach, the adoption process is conversation based and non-judgmental. Our focus is on matching pets with people and providing resources to continue assisting these new families post adoption. The Mobile Adoption Coordinator is responsible for identifying and coordinating animals for adoptions, media, and outreach events. The coordinator is also responsible for helping to find new event locations and building strong partnerships within the community. This position coordinates mobile and offsite adoption events, working with adopters and volunteers. The Mobile Adoption Coordinator must be comfortable driving a 26 ft truck through the streets of New York City.

Requirements

• High School Diploma or GED required.
• Must have a valid driver’s license and be able to drive a 26 ft truck.
• The ideal candidate should have a minimum of 2 year’s work experience in a client facing position.
• Strong computer literacy required.
• Must be able to lift a minimum of 50 lbs.

Nice To Haves

• Possesses a valid driver’s license, strongly preferred.
• Prior handling experience of animals (cats/dogs) of varying sizes and temperaments preferred.
• Prior driving experience of large vehicles preferred but not required.
• Prior experience with Microsoft office suite preferred.
• Comfortable working in a fast paced often high-stress ever changing environment.
• Bi-lingual (Spanish) preferred but not required.
• Customer driven and focused on providing a positive upbeat experience for all clients.
• A high attention to detail, a strong work ethic, and thrive working working in a busy environment.
• Treating animals and people with respect and employ humane handling techniques whenever possible.
• Work well independently but also function seamlessly as a member of a team.
• Able to travel to multiple ACC locations and different boroughs for adoption events.

Responsibilities

• Identify appropriate animals for off-site adoption, outreach, and media opportunities. Coordinate all logistics for selected animals including scheduling behavior assessments, medical, and transport, and securing appropriate photographs for promotion.
• Provide exemplary customer service to our adopters by effectively communicating and guiding them through the adoption process at offsite adoption events this includes working with adopters to find pets forever homes by accurately communicating the animals medical and behavior needs.
• Act as an ambassador for the organization in the community by managing and strengthening partnerships with different businesses, as well as being a point of contact between ACC and the public by effectively discussing ACC’s mission and the services available through ACC.
• Work with the Foster Team to secure foster placement for animals as needed for media/event opportunities.
• Communicate with all care center departments regarding transportation, medical, behavior, and overall placement for media/event animals before and after the event.
• Process off-site adoption paperwork at an event and upon return to the care center. This includes closing animal records, entering microchip/dog license information, processing payments and donations, etc.
• Be able to communicate effectively to a diverse clientele.
• Assist adoptions counselors in shelter when needed.
• Overseeing routine maintenance of the Mobile Adoption Center which may include bringing the truck to and from scheduled appointments.
• Supervise and provide training for volunteers at events.
• Prepare Mobile Adoption Center for each event. Clean and restock following each event.
• Fear Free certification within 30 days of hire.
• Complete other duties as assigned by supervisor.

Benefits

• Generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay.
• Open access Cigna medical, dental and vision insurance at a low premium to our employees.
• 401K and Pension.
• Life Insurance.
• On-the-job training for 2-4 weeks.
• Periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.
• Eligibility for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED