Adoption Counselor

Lollypop Farm, Humane Society of Greater Rochester•Village of Fairport, NY

6d•$19 - $20•Hybrid

About The Position

The Adoption Counselor’s role is to match available pets with homes looking to expand their families, as well counseling adopters through the transition period with their new pet. The ideal candidate would thrive in a fast-paced environment and have excellent customer service skills. This position will be located at both our Fairport and Greece locations.

Requirements

High school diploma or equivalent education.
Minimum one year of animal experience (personal or professional) and one year of customer service experience strongly preferred.
A combination of education and experience will be considered if aligned with the position.
Ability to interpret simple instructions, short correspondence and memos.
Ability to effectively present information in one-on-one and small group situations.
Ability to apply basic mathematical concepts.
Must possess the ability to understand detailed and involved instructions and to apply common sense to carry out instructions, as well as the ability to deal with problems involving few concrete variables in standardized situations.
Strong animal handling skills preferred.
Strong computer skills such as word and excel; ability to learn internal software.
Ability to learn to operate animal chip scanner, cash register, as well as use cleaning supplies.

Nice To Haves

Thrive in a fast-paced environment
Excellent customer service skills

Responsibilities

Conduct adoption consultations/conversations and show animals
Provide exceptional customer service to guests who are inquiring about adoptions
Answer questions about animals and the adoption process
Provide compassionate care to all animals in the shelter
Ensure accuracy of recorded information and process paperwork to adopt animals
Exercise patience and tact when working with guests in crisis
Perform adoption follow-up counseling
Perform screened adoptions for animals with specific medical or behavioral needs
Maintain knowledge of different animal species and be able to troubleshoot common problems and solutions seen in adoptive homes
Provide overall animal maintenance—supply animals with food and water, clean cages, kennels and litter boxes
Maintain sanitary conditions for animals and work areas
Carry out responsibilities in accordance with the company’s policies and applicable state/ federal laws
Observe all safety rules and regulations for self and others
Perform other duties as requested