MLS Support Specialist

North Texas Real Estate R • Irving, TX

5d • Onsite

About The Position

MetroTex invites you to consider joining our company. We support one another as we provide superior service, training and support to our members in order to elevate their success in their daily real estate businesses. MLS Support Specialist I provides foundational support to MetroTex Multiple Listing Service subscribers and members by assisting with routine inquiries, and administrative tasks. This entry-level role works under direct supervision and focuses on learning Multiple Listing Service systems and procedures.

Requirements

• High school diploma or equivalent.
• 0–2 years of technical support or customer service experience.
• Basic knowledge of Microsoft Office; ability to learn MLS software quickly.
• Must be able to legally work in the United States without sponsorship.

Nice To Haves

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Ability to learn quickly and apply new knowledge.
• Adaptability – Adapts to change, open to new ideas and responsibilities, able to deal with frequent change, delays or unexpected events.
• Customer Service – Responds to requests for service or assistance, works well with customers, promotes a positive image of the company, strives to solve issues related by customers, meets commitments.
• Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Problem Solving – Strives to understand contributing factors, works to resolve complex situations timely, uses reason when dealing with emotional topics.
• Productivity – Manages workload, works efficiently, meets goals and objectives.

Responsibilities

• Responds to member requests for MLS technical support by phone, email, or in-person.
• Provides assistance with system logins, password resets, and basic product functionality.
• Assists subscribers with basic listing corrections and changes.
• Able to provide basic support on listing violations.
• Documents and escalates unresolved issues to higher-level staff or MLS vendors.
• Maintains digital record-keeping systems.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED