MLL Site Services Lead

Johnson & Johnson Innovative Medicine•Danvers, MA

21h•$102,000 - $177,000•Onsite

About The Position

Fueled by innovation at the intersection of biology and technology, our Cardiovascular team is developing the next generation of smarter, less invasive, and more personalized treatments. We design leading solutions for heart recovery, electrophysiology, and stroke care. Join us to help improve outcomes for patients living with stroke, heart failure, and atrial fibrillation. Role summary - We are hiring MLL Site Services & Campus Technology Product Manager to lead technology strategy, roadmap, prioritization, delivery, and standards across our campuses. You will define product direction, manage the technology portfolio and investments, and coordinate cross-functional teams to ensure scalable, secure, and repeatable campus solutions across design, construction, and operations.

Requirements

A bachelor's degree is required.
9+ years of professional experience.
3+ years in a similar role as a senior manager or lead of large cross-functional technical programs (people management experience preferred).
3+ years managing a technology investment portfolio of $20M+ annually (or equivalent capital/operational responsibility).
Excellent written and verbal communication skills.
Ability to translate digital concepts for senior business partners and business concepts for technologists.
Demonstrated partnering and negotiation capability to drive mutually beneficial, long-term outcomes.
Experience driving business outcomes through technology and data.
Proven ability to assess issues, craft strategy, and influence across a complex organization.
Demonstrated ability to improve organizational performance through innovative application of methods, processes, products, and services.
Prior hands-on experience in IT infrastructure delivery and operations (e.g., campus LAN/WAN/Wi‑Fi, routing/switching fundamentals, network services such as DNS/DHCP, endpoint/identity basics), with the ability to translate that experience into scalable standards and requirements.
Experience delivering technology solutions across mixed environments: manufacturing, labs/R&D, and corporate offices—accounting for differing uptime, safety, and compliance expectations.
Workplace and collaboration technology experience (A/V room standards, deployments at scale, monitoring/support model, refresh/lifecycle planning).
Cybersecurity-by-design for campus/IT-OT ecosystems (network segmentation, least privilege/role-based access, logging/monitoring, vulnerability management and patching constraints for OT), with the ability to partner effectively with Security/GRC teams.
Systems integration experience across internal TS teams and external vendors (requirements, interfaces/APIs where applicable, data flows, eventing, testing, commissioning, and operational handover).
Demonstrated ability to run structured, cross-functional delivery governance (integrated plans, dependency/RAID management, change control, cutover planning) across multiple TS service towers and vendors.
Ability to define and enforce campus technology standards (reference architectures, design guides, build books, acceptance criteria) and ensure repeatability across sites and regions.

Nice To Haves

Master’s degree is preferred.

Responsibilities

Own product strategy, roadmap, and backlog for Campus technology capabilities.
Translate campus business needs into actionable technical requirements and acceptance criteria.
Align priorities and outcomes with Manufacturing and J&J Technology Services leadership.
Integrate technology requirements across the Design → Build → Operate lifecycle and ensure delivery of IT services through construction, commissioning and sustainment.
Ensure solutions are repeatable and scalable across sites and regions.
Maintain a consolidated view of the MLL Site services, Campus technology portfolio and investments; drive prioritization, trade-offs, transparency, and ROI/value tracking aligned to campus capital planning.
Serve as the single point of coordination between campus stakeholders and J&J Technology Services delivery teams/partners to deliver integrated campus outcomes.
Lead MLL site services operational excellence and project delivery, while serving as the team lead for local MLL team members.
Align priorities across TS services (e.g., MLL, End User Support, Network, A/V) to deliver integrated solutions.
Drive integrated delivery plans (dependencies, timelines, owners) and ensure consistent execution across regions and environments.
Remove blockers and lead escalation for cross-team issues; establish operating cadence, decision forums, and accountability for delivery.
Establish and run site-level governance for campus technology, including key decision forums (e.g., Change Boards).
Ensure cross-team changes are planned and coordinated to minimize business disruption.
Own risk, issue, and dependency management for campus technology initiatives (e.g., Jira) and drive transparency/escalation of critical trade-offs.
Ensure alignment with security, compliance, and regulatory expectations; keep governance practical and outcome-focused—enabling speed while maintaining control.

Benefits

medical
dental
vision
life insurance
short- and long-term disability
business accident insurance
group legal insurance
consolidated retirement plan (pension)
savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year (or 56 hours for Washington State employees)
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours