Mitsubishi Parts & Warranty Administrator
About The Position
Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. This position is a full-time position working in the Mitsubishi Product Division as a Mitsubishi Parts & Warranty Administrator with a primary role of processing and managing our parts & warranty claims for our customers and interact with the manufacturer to process and support our customers. This position will report to the Parts & Warranty Dept. Supervisor and the Operations Manager of the Mitsubishi Product Division (MPD).
Requirements
- Excellent customer service skills, attention to detail, self-motivated and driven, able to work in a fast-paced environment, time management skills, organized and team focused will all be required qualifications a potential candidate must exemplify
- Ability to learn and utilize new software quickly and accurately (Company CSD computer system, Salesforce, Microsoft Office, Moblico, Zoom etc.) Training will be provided
- High School Diploma or GED required.
Nice To Haves
- College degree and/or related customer service experience preferred
Responsibilities
- Generate and manage the Mitsubishi Parts & Warranty process and claims for customers, working on a team of parts and warranty specialists
- Support the Mitsubishi Product Division team and the rest of our company related to all Mitsubishi parts & warranty support
Benefits
- Competitive compensation with growth potential
- Career advancement opportunities – internal mobility to expand your role
- Medical, Dental, Vision, 401k, HSA, PTO, EAP
- Employer-Paid Life/AD&D Insurance
- Employee Stock Purchase Plan
- Health & Wellness Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
