Mitigation Project Manager

North Charleston•North Charleston, SC

1d•Onsite

About The Position

ServiceMaster of Charleston is an industry-leading disaster restoration, cleaning, and remodeling company that has proudly served the Tri-County area for more than 35 years. We are seeking an experienced Mitigation Project Manager to oversee water, fire, and mold restoration projects from first response through completion, ensuring properties are stabilized quickly and restored to pre-loss condition while delivering a best-in-class experience for our clients.

Requirements

Strong communication and interpersonal skills, with the ability to build trust with homeowners and business clients alike
Proven organizational skills with the ability to manage multiple people, projects, and deadlines at once
Working knowledge of water, fire, and mold mitigation methods and processes
Proficiency with Microsoft Office (Word, Excel, Outlook)
Willingness to participate in on-call emergency response rotation
Clean driving record
Ability to pass a criminal background check and drug screening

Nice To Haves

IICRC certification(s) in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and/or Mold Remediation preferred
Preferred: experience with the Xactimate estimating platform
Preferred: experience with Docusketch
Prior experience in disaster restoration or mitigation strongly preferred

Responsibilities

Manage water, fire, and mold mitigation projects from initial inspection through final completion, ensuring work meets IICRC industry standards
Respond promptly to emergency losses, directing technicians and subcontractors on water extraction, structural drying, demolition, fire/smoke cleanup, and mold remediation
Serve as the primary point of contact for homeowners, internal coordinators, and insurance adjusters, providing clear, professional communication throughout each project
Set and manage customer expectations from initial scope through final walkthrough, including the financial process
Coordinate and oversee multiple crews, tasks, and schedules simultaneously, including on-call rotation as needed
Monitor moisture levels, drying equipment placement, and containment protocols to ensure proper mitigation practices
Utilize Microsoft Word, Excel, and Outlook for documentation, reporting, and communication
Prepare and manage estimates using the Xactimate estimating platform
Document project scope and measurements using Docusketch
Utilize ICAT for job tracking and documentation
Participate in an on-call rotation