Mitigation Manager

Paul Davis Restoration of Williamsburg, VA•Williamsburg, VA

5d•$65,000 - $75,000•Onsite

About The Position

We are looking for a dynamic, results-driven Mitigation Manager to lead our emergency services department. In this role, you will oversee a team, manage valuable company assets, and ensure our field operations meet high safety and profitability standards. If you are a strategic leader with deep roots in the restoration industry and a passion for coaching teams to success, we want you on our team.

Requirements

5+ years in restoration emergency services
2+ years in a management role
High School Diploma or GED required
Experience with writing Emergency Services (Mitigation) estimates
Extensive Knowledge of emergency services within the restoration industry
Able to lift up to 50 lbs
Drive a company vehicle while maintaining a clean driving record

Nice To Haves

IICRC certifications (like WRT or ASD) are highly preferred.
Mastery of Xactimate is required, along with the ability to learn systems like RMS, Luxor, and Sage.
Knowledge of Microsoft Office applications (Outlook, Word, Excel)

Responsibilities

Recruit, train, and manage up to team members (technicians, crew leaders, coordinators).
Handle scheduling, timecards, and performance reviews.
Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff.
Conduct monthly staff meetings.
Use tools and reporting to budget and margin results (50%).
Drive response and urgency.
Oversee warehouse inventory, equipment tracking, vehicle maintenance, subcontractor compliance and staffing needs.
Responsible for movement, care, and inventory of equipment in the warehouse and on jobsites, dispatching of Technicians and On Call Schedule.
Write and review job estimates using industry software.
Negotiate directly with insurance companies, resolve customer complaints, and market services to local industry professionals.
Maintain and create good relationship with insurance carriers and vendors.
Auditing of customer service complaints.
Recruit vendors and subcontractors; ensure subcontractor compliance.