Mitigation Manager - Melbourne
About The Position
Paul Davis is an industry leader in property damage mitigation, reconstruction, and remodeling, with a franchise network of over 370 offices serving residential, institutional, and commercial customers across the United States and Canada. Since 1966, the company has built a reputation for performance, integrity, and responsibility. They deliver excellence, expertise, and an unparalleled customer experience for property damage caused by water, fire, smoke, storms, and other disasters. The Mitigation Manager will lead a team serving the community, making a difference for those who have experienced property disasters, ensuring projects are completed on budget with exceptional customer experiences, and demonstrating empathy and urgency through communication. The role involves being a leader in restoration and reconstruction for insurance providers and commercial properties, with opportunities for career growth, industry training, and professional development through certifications and Paul Davis University. The position is built upon principles of customer service, dynamic decision-making, and leadership, with an emphasis on living the company's Vision, Mission, and Values. Mitigation Managers lead teams to be first on site after disasters, directing crews to restore properties and ensuring jobs are performed profitably.
Requirements
- High school graduation or other equivalent (i.e. GED, etc.)
- (4) year experience in WRT, ASD.
- Valid Driver’s License with a clean record. Must be maintained for the duration of employment.
- IICRC (WRT & ASD)
- Fluent in English
- Have the ability to work nights/weekends and overtime, if needed
Nice To Haves
- Xactimate Knowledge
- Symbility Training
Responsibilities
- Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to Paul Davis and industry specifications.
- Oversees equipment maintenance and expendables (to include maintaining MSDS sheets).
- Maintains relationship with adjusters and communicates with updates as needed.
- Assist other team members when needed and foster a positive working relationship with other departments.
- Supervises work on Emergency Fire/Smoke Services (to include deodorization, pack-outs, board-ups, and securing structure).
- Supervises work on Mold Remediation (including demolition and cleaning).
- Be a great representative of our brand!
- Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
- Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
- Performs on-call rotation as needed.
- Trains and supervises emergency services technicians and assistant technicians.
- Re-inspect job sites for quality control.
- Participate in the collection process.
- Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
- Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
- Be accessible by phone and participate, as necessary, in the on-call schedule.
- Completes jobs successfully and obtains certificate of completion.
Benefits
- Health insurance
- Company paid training
- Paid Holidays
- Paid time off
- Matching IRA
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
