Mitigation Manager - Production

Implement4•Huntingdon Valley, PA

4d•$100,000•Hybrid

About The Position

Implement4 is a recruitment agency working with our client to fill an urgent need. Implement4 is conducting a confidential search on behalf of a strong regional restoration contractor with a long-standing reputation in restoration and reconstruction. This company has historically been construction-heavy and is now making a major strategic investment in growing its mitigation division. This is a key leadership role for someone who can build the department, strengthen the culture, improve systems, and lead a growing team through the next stage of operational maturity. The mitigation division historically produced approximately $1M in annual revenue and is now pacing toward approximately $5M, with continued growth expected. The company has strong lead volume, experienced field talent, established regional presence, and a leadership team committed to building mitigation the right way. The right candidate will be a builder, operator, and cultural leader who can transform the department while protecting the legacy of what has already been built. The Mitigation Manager will lead and scale the mitigation division across a growing regional restoration business. This person will oversee revenue, profitability, technicians, estimators, documentation, on-call response, training, accountability, and operational performance. This role is not simply about managing jobs. It is about building a full-scale mitigation department from limited existing systems into a disciplined, accountable, high-performing operation. The company currently has a team of approximately 12 experienced mitigation technicians. The right leader will respect the knowledge and tenure already in place while creating the structure, standards, communication, and accountability needed to support significant growth. This position will support a broad regional service area, with candidates ideally located within approximately one hour of Huntingdon Valley, PA. Relocation assistance may be considered for the right candidate.

Requirements

Strong mitigation or emergency services experience within the restoration industry.
Experience managing mitigation crews, technicians, crew chiefs, and/or estimators.
Ability to manage revenue, profitability, labor efficiency, and gross margin.
Strong understanding of water mitigation workflows, drying principles, equipment usage, and job documentation.
Experience improving documentation standards and field compliance.
Ability to manage multiple active jobs across a broad regional service area.
Experience building or improving SOPs, processes, and operating standards.
Strong leadership presence with the ability to hold people accountable.
Ability to train, develop, and advance technicians.
Strong customer service mindset.
Ability to communicate effectively with field teams, office staff, estimators, reconstruction teams, and executive leadership.
Comfortable working in a growing department where structure is still being built.

Nice To Haves

IICRC certifications, especially WRT and ASD.
Experience with Xactimate and restoration documentation platforms.
Experience assisting with large loss mitigation estimating or strategy.
Prior responsibility for mitigation KPIs, revenue targets, gross margin, or departmental reporting.
Experience building technician ladders, training programs, or onboarding systems.
Experience managing on-call rotations and emergency response teams.
Experience leading change inside an established restoration business.

Responsibilities

Manage mitigation division revenue and profitability.
Lead mitigation crews, crew chiefs, technicians, and estimators.
Improve labor efficiency, crew productivity, and job execution.
Maintain and improve gross profit margins.
Maintain and improve lead conversion rates.
Assist with large loss estimating, planning, and mitigation strategy.
Train, coach, and develop mitigation technicians.
Build technician career paths, training programs, onboarding standards, and role clarity.
Ensure excellent customer experience from initial response through job completion.
Implement processes, SOPs, and field operating standards.
Improve job documentation, including moisture mapping, photos, notes, drying records, and job file completeness.
Build and manage a fair on-call rotation covering phone response, dispatching, and technician response.
Monitor equipment usage, job progress, labor utilization, and drying performance.
Improve communication between mitigation, reconstruction, estimating, administration, and leadership.
Report mitigation KPIs to leadership on a consistent basis.
Create accountability around response time, documentation quality, job profitability, customer satisfaction, and team performance.
Support the continued growth of the mitigation division as lead volume increases.