Mitigation Manager

Advanced Disaster Recovery•Harrisburg, PA

7d•Hybrid

About The Position

The Mitigation Manager oversees the Mitigation Team and their service delivery of all onsite mitigation efforts. This includes the management of all steps of the mitigation process after new customer signing/inspection through to mitigation completion. The Mitigation Manager ensures the delivery of all documentation to designated staff in exact accordance with ADRI’s procedures and timelines. Through excellent service delivery, creates the highest level of satisfaction for customers, referral partners and acts as a steward of the company brand.

Requirements

Demonstrated a clear understanding of mitigation and dry out processes and the ability to train those principles to others.
Supervisory experience in mitigation, restoration and/or reconstruction industries.
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite, G Suite or related software
Customer and team oriented with the ability to adapt / respond to different types of personalities.
Strong sense of urgency and hard-working team player who can easily adapt to changing needs.
Strong desire to learn and excel; willingness to apply knowledge to continuously improve business operations and customer service delivery.
High school diploma or equivalent
At least two years of related experience
Must have and maintain a valid driver’s license reliable transportation
Availability for afterhours / weekends when required
Ability to lift a minimum of 50 lbs.
Physically able to work in PPE including respiratory protection
Ability to work in high places and in tight spaces, as well as fire, smoke and/or water damage environments that have potential for mold & mildew
Must be reliable, dependable, drug free and adhere to background check

Nice To Haves

2-7 years’ experience as a Mitigation Project Manager and/or related experience in the insurance restoration Industry
IICRC certifications in Water, Fire and Mold restoration
Project Management related certifications and/or training
Current WRT, ASD, EPA Lead Renovator, AHERA Certification.
Extensive knowledge of ANSI/IICRC Standards for Professional Water Damage Restoration
Knowledge of and/or work experience with property insurance policies/claims
Proficient with technology such as iPad, iPhone, DASH, Cam and Xactimate estimating software

Responsibilities

Oversees all mitigation and EMS based services
Directs and ensures proper coordination of all Mitigation Department administrative affairs
Determines feasibility of work, based on insurance coverages and nature of damages
Inspects job sites to establish initial scope of work, confirms with insured and adjusters
Works with executive staff on growing and refining processes and procedures to achieve long term profitable results from the Mitigation Department.
Works closely with Reconstruction and/or Contents employees when needed to assist in furthering projects on to completion
Leads daily “Stand To” meetings
Manages equipment and consumables inventory
Manages Mitigation fleet/vehicles; manages team “readiness” by making sure that all trucks are always fully stocked, equipped, and prepared for all various job type scenarios. Confirms supplies and equipment are stewarded properly to maximize profits and minimize costs.
Monitors performance data (job life cycle, A/R gaining, production hours; customer satisfaction in form of google reviews) and take action accordingly
Provides training and direction to mitigation personnel; perform ad-hoc site visits to sample audit the work performance of the team and provide hands-on, on-site guidance and training.
Routinely provides ideas to the Operations Manage to improve employee retention, employee engagement and employee morale
Assists in the recruitment and qualifying of subcontractors and vendors
Leads all operational sales activities including but not limited to the following: a. 5x5’s b. Placing yard signs c. Capturing Agent of record information d. Asking for Google reviews e. Asking for referrals and targeted recommendations
Assists in the recruitment and onboarding of Mitigation personnel
Fields customer questions & concerns, resolving all issues, working with appropriate staff
Builds relationships with field adjusters, commercial business clients and other referral partners
Writes EMS related estimates and scopes as needed
Represents the company at industry events and associated groups as required
Participates in 24 hour on-call rotation, responding to emergency losses after hours.
Maintain an afterhours / weekend on-call schedule.
Ensure every Field Team employee is aware and given timely notice of on-call shift assignments.
During assigned on-call shift be responsive, answering all phone calls.
Ensure all Field Team employees who are on-call are responsive, answering all phone calls during shift assignment.
Oversees all Mitigation personnel, Subcontractors and vendors