Mitigation Manager

Southeast Restoration•Knoxville, TN

About The Position

Southeast Restoration Group (SRG), a faith-based company, is seeking a Mitigation Manager to lead our dedicated mitigation team. In this leadership role, you’ll play a crucial part in our mission to Restore Lives and Repair Property. You’ll be guiding teams through water, fire, and mold-related emergencies while setting the standard for operational excellence, customer service, and team development.

Requirements

3+ years of team management experience in mitigation, restoration, or construction
IICRC WRT certification required
High school diploma or equivalent required
Strong knowledge of water/fire/mold mitigation processes and tools
Proficient in budgeting, forecasting, and financial decision-making
Experience leading emergency response efforts and managing CAT events
Tech-savvy with job management systems (e.g., PSA, Xactimate, Xactanalysis)
Excellent communicator with strong leadership and conflict resolution skills
Must be at least 21 years old and able to pass a DOT physical

Nice To Haves

Additional IICRC certifications (ASD, AMRT, FSRT, CDS) preferred

Responsibilities

Set clear expectations, coach for growth, and hold team members accountable. Equip technicians and project managers to serve customers with skill, compassion, and professionalism.
Manage the full lifecycle of mitigation projects - from emergency response to final documentation - ensuring timely, high-quality execution in line with IICRC standards and SRG protocols.
Oversee departmental performance, including budgeting, forecasting, job costing, and profitability. Use data to drive decisions and ensure we meet financial goals.
Support Project Managers in delivering an excellent customer experience during times of crisis. Ensure customers are informed, cared for, and confident in the restoration process.
Coordinate and support after-hours and catastrophe (CAT) event response efforts. Ensure readiness across team resources, equipment, and vendor relationships.
Model excellence in using business systems such as PSA, Xactimate, and Concur. Ensure all documentation is complete, timely, and aligned with internal standards.