Mitigation Manager / Field Operations Lead

Paul Davis Restoration of Downriver Detroit MI•Romulus, MI

4d•Onsite

About The Position

Own the execution, flow, and completion of all mitigation jobs. This role is responsible for: Getting crews moving quickly Ensuring jobs are done correctly Making sure documentation is complete and accurate Eliminating delays, mistakes, and return trips You are not here to assist. You are here to ensure that every job is executed, documented, and finished professionally—without the owner needing to step in. You are responsible for making sure: No one is sitting idle waiting for direction No job is left incomplete or undocumented No homeowner is inconvenienced by avoidable mistakes No job requires unnecessary return trips If those things are happening, you own fixing them.

Requirements

Strong mitigation/restoration experience (water, fire, mold, storm)
Experience leading crews or managing field operations
Familiarity with documentation systems (MICA, DASH, Xactimate, or similar)
Ability to build or support mitigation estimates
Strong communication and decision-making skills
Valid driver’s license and ability to drive company vehicles

Nice To Haves

IICRC certifications preferred (WRT, ASD, FSRT)

Responsibilities

Daily Job Coordination & Dispatch
Own daily scheduling and technician assignments
Ensure crews are dispatched quickly—no idle time at the warehouse
Set clear daily priorities across all active jobs
Monitor progress throughout the day and adjust as needed
Maintain urgency and accountability across the team
Job Execution & Production Oversight
Oversee all mitigation jobs (water, fire, mold, storm)
Ensure proper execution of drying, demolition, containment, and safety practices
Step in when jobs fall behind or standards are not met
Support the team in the field when needed
Job Closeout & Documentation Enforcement
Ensure all jobs are fully completed before being considered “done”
Enforce completion of: MICA / job logs Photos Notes Syncing and uploads
Review documentation for accuracy and completeness
Eliminate the need for leadership to chase updates or missing information
If it’s not documented and synced, it’s not done.
Quality Control & Standards
Ensure all work meets IICRC standards, insurance compliance, agreed upon scope, and company expectations
Verify equipment placement, drying progress, and job setup
Identify and correct mistakes immediately
Prevent callbacks and return trips through proper execution
Estimating Support (Mitigation)
Build or assist with rough mitigation estimates for bids and time-sensitive jobs
Gather accurate field data (measurements, photos, notes)
Support and/or initiate estimate requests using Xactimate, FAST, or Docusketch workflows
Evaluate/review 3rd party estimates to ensure that scope of estimate matches field work
Escalate complex or unclear scopes before moving forward
Reconstruction Coordination
Identify when mitigation is complete and reconstruction is required
Recognize early indicators that reconstruction involvement is needed
Initiate communication with the Reconstruction Project Manager
Ensure jobs are fully prepared for handoff with clear documentation and scope
No job leaves mitigation without a clear next step.
Team Leadership & Accountability
Lead technicians with clear expectations and consistent standards
Address performance issues directly and immediately
Reinforce urgency, professionalism, and attention to detail
Set the tone for how work gets done every day