Mitigation Field Technician

United Water Restoration Group of So. FL., Inc.•Deerfield Beach, FL

1d•Onsite

About The Position

United Water Restoration Group of South FL (UWRGS) provides emergency cleanup, demolition, drying, construction, and restoration services for water, fire, mold, and storm damage. Our services include emergency water extraction, structural drying, demolition of affected building materials, fire and smoke remediation, soot and odor removal, mold assessment and remediation, and reconstruction services. UWRGS has grown into one of the leading water, fire, and mold remediation companies serving residential, commercial, and public-sector clients. As we continue expanding we are seeking a dedicated Mitigation Field Technician to join our branch in Deerfield Beach. The Mitigation Field Technician is responsible for responding to emergency property damage, assessing affected areas, assisting customers, and performing water, fire, mold, and storm mitigation services. This position involves water extraction, structural drying, demolition, cleaning, containment, equipment placement, job monitoring, documentation, and communication with customers, insurance representatives, and company management. Our technicians are the face of UWRGS in the field. The ideal candidate is compassionate, professional, dependable, safety-focused, and committed to helping customers restore their homes or businesses after unexpected damage.

Requirements

High school diploma or equivalent
Ability to lift at least 50 pounds and perform physically demanding work
Ability to pass a respirator fit test and physical examination, when required
Valid driver’s license and clean driving record
Ability to pass a background check and drug screening
Strong written and verbal communication skills
Comfortable using smartphones, tablets, computers, email, texting, and CRM software
Ability to learn new systems and technology quickly
Mechanical aptitude and ability to operate and maintain restoration equipment
Professional appearance, positive attitude, and dependable work ethic
Ability to remain calm, compassionate, and professional when assisting customers during stressful situations
Willingness to respond promptly to emergency calls and work a flexible schedule

Nice To Haves

Previous experience in water mitigation, fire restoration, mold remediation, construction, or a related field preferred
Three or more years of experience as a field technician preferred
IICRC certifications preferred
A safety-first mindset
Strong organizational and time-management skills
Excellent customer-service skills
A “can-do” attitude and willingness to do what is needed to complete the job properly
Professional ambition and a desire to grow in knowledge, responsibility, and leadership
Respect for customers’ homes, belongings, privacy, and safety

Responsibilities

Respond promptly to emergency service calls and customer needs
Contact customers, schedule appointments, and arrive on time
Inspect and assess water, fire, mold, or storm damage
Explain the restoration and mitigation process clearly to homeowners and business owners
Obtain signed work authorizations and service agreements
Perform water extraction, demolition, cleaning, and structural drying
Set up, monitor, and maintain air movers, dehumidifiers, air scrubbers, and other restoration equipment
Apply proper containment procedures to protect unaffected areas, occupants, and pets
Follow applicable company procedures and IICRC standards
Take accurate moisture readings and monitor drying progress
Maintain daily communication with customers regarding job status and next steps
Upload detailed job notes, photographs, moisture readings, drying records, and other documentation
Identify safety hazards and maintain a safe work environment at all times
Communicate professionally with customers, insurance representatives, subcontractors, and team members
Troubleshoot, clean, maintain, and properly store company vehicles, tools, and equipment
Maintain a clean and organized vehicle, job site, warehouse, and work area
Attend required meetings, training sessions, and company events
Maintain all required certifications
Participate in a rotating on-call schedule, including weeknights and weekends