Mitigation Division Manager

Paul Davis Restoration•Ashburn, VA

1d•Hybrid

About The Position

As the Mitigation Division Manager, you are more than a coordinator—you are a visionary leader, an elite problem solver, and a strategic partner. You will guide a team to help property owners and adjusters through the recovery process after traumatic events like fires or floods. In this role, you will build, coach, and grow a high-performing field team while managing the entire lifecycle of a project from sale to closure. We are looking for a trailblazer who has a passion for being the absolute best at what they do, possesses elite conflict-management skills, and is excited to leverage modern technology—including Artificial Intelligence (AI) —to optimize efficiency and drive success. Paul Davis Restoration of Northern VA embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We pride ourselves on operational excellence, a people-first culture, and staying ahead of the industry curve by embracing cutting-edge technology.

Requirements

Proven Management Experience: Demonstrated success building, leading, and motivating a team in a fast-paced environment.
Restoration Expertise: Deep knowledge of the restoration industry, with hands-on experience managing mitigation, contents, and environmental cleaning projects.
Elite Soft Skills: Exceptional interpersonal skills, strong emotional intelligence, and a proven track record of resolving conflicts under pressure.
Tech-Forward Mindset: High comfort level navigating multiple software platforms simultaneously. A genuine excitement for how Artificial Intelligence can optimize workflows and improve accuracy.
Proficiency in Xactimate and Symbility estimating software.
Core Competencies: Advanced critical thinking, critical problem-solving skills, and expert-level organization.
Strong competency in Microsoft Office (Word, Excel, Outlook).
Communication: Succinct, professional, and empathetic verbal and written communication.

Responsibilities

Recruit, train, coach, and scale a world-class emergency services team.
Foster a culture of excellence, high accountability, and continuous development.
Manage and delegate the launch, execution, and profitable completion of emergency water mitigation, contents, and environmental projects.
Partner seamlessly with estimating, reconstruction, and administrative departments to ensure fluid communication and collective success.
Act as the primary point of resolution for complex situations involving carriers, property owners, vendors, and tradesmen.
Communicate and negotiate confidently with insurance carriers, local adjusters, desk adjusters, and program specialists.
Maximize the use of multiple restoration technology platforms and actively embrace AI tools to streamline documentation, scheduling, and project tracking.
Monitor job sites to enforce strict safety compliance, ensure premium quality control, and identify real-time training opportunities.
Live and breathe the Paul Davis Values, Vision, Mission, and 10 Serving Basics.