Mitigation/ Contents Project Manager

Employee Magnets•Houston, TX

8d•Onsite

About The Position

The Mitigation-Contents Project Manager is responsible for overseeing and managing all aspects of Mitigation team including projects, ensuring they are completed on time, within budget, and meeting quality standards and oversee and coordinate contents restoration projects from start to finish. This role is responsible for managing crews, timelines, customer communication, and documentation related to personal property affected by water, fire, mold, or other losses. This position will be responsible for profitability, performance, employee retention and customer satisfaction.

Requirements

Proficient in the English language.
Clear criminal background record.
Strong customer service skills.
Strong organizational and multitasking abilities.
Exceptional communication skills, both written and oral.
Proficient understanding of Microsoft Office suite, and Windows operating systems.
Bachelor's degree in construction management or a related field.
Proven experience as an Estimator in the disaster relief industry.

Nice To Haves

Bilingual abilities are considered an advantage.
Familiarity with Salesforce or other CRM databases is advantageous.

Responsibilities

Lead Project Managers, Project Coordinator and Project Estimators in day-to-day responsivities
Conduct ongoing training to build capability to enhance culture and operational efficiency
Lead P&L efforts to grow organically and increase overall EBITDA
Utilization of Procore for project management
Manage contents restoration projects, including pack-outs, cleaning, storage, and return of personal property
Create project timelines and ensure deadlines are met
Communicate regularly with customers, adjusters, and internal teams
Document job progress, photos, inventories, and reports in restoration software
Ensure quality control and customer satisfaction throughout each project
Track labor hours, materials, and project costs
Address issues or changes in scope quickly and professionally
Maintain safety standards and company procedures
Provide contents manager with daily schedule (upcoming walks, inspections, appointments)
Perform job walks/adjuster meeting
Produce scope for contents estimates (all initial estimates are to be written and sent to adjuster)
Communicate with insurance adjusters, providing required documentation, photos, and inventory lists.
Responsible for getting Job started with adjuster and insured
Review contents W.I.P daily to see what jobs are Pending sales and Pending start to see which ones still have a job walk needed and which ones need to get started.
Monitor and manage project budgets, track expenses and ensure adherence to financial goals.
Identify cost-saving opportunities without compromising quality and safety standards.
Manage Overhead costs in line with company goals