Mission Support Specialist (Workforce Management)

Customs and Border Protection•Grand Island, NY

5d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection, U.S. Border Patrol, Buffalo Sector Headquarters, Mission Readiness Operations, in Buffalo, New York. Additional selections may be made for other organizational divisions or units at the listed duty location(s). The Mission Support Specialist (Workforce Management) applies advanced administrative concepts, laws, policies, practices, and analytical methods to resolve technical issues and improve organizational effectiveness. The position supports workforce management activities, including personnel actions, pay and leave administration, workforce-related analysis, and preparation of reports and recommendations. The position is at the GS-11 level, with a stated salary range of $78,091 to $101,524. Candidates must meet the specified experience or education qualifications and applicable federal employment requirements. The role is not covered by a bargaining unit.

Requirements

Be a U.S. citizen.
Have at least one year of specialized experience equivalent to the next lower grade level, coordinating and monitoring administrative projects related to workforce management or related areas; identifying and recommending solutions to workforce management problems; analyzing data to develop trends, patterns, and estimates; and preparing reports and related documents. The resume must explicitly show how this requirement is met.
Alternatively, qualify for GS-11 through a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or an LL.M. degree from an accredited college or university. A course of study in business, international business, or a related field qualifies.
A combination of qualifying post-high-school education and experience may be used to meet qualification requirements.
Meet applicable qualification and time-in-grade requirements by October 23, 2026; current federal employees must have served 52 weeks at the next lower grade or equivalent grade band.
For applicants not currently employed by CBP, meet the residency requirement of physically residing in the United States or its protectorates for at least three of the last five years, subject to possible exceptions.
Males born after December 31, 1959, must be registered with Selective Service.
Complete required pre-employment processes in English and pass a background investigation; CBP drug testing procedures apply.
Comply with applicable federal and CBP ethics rules, including obtaining approval for outside employment or business activity where required.
New federal employees must serve a one-year probationary period; current or former federal employees may also be required to serve or complete a probationary period.
Submit a resume of no more than two pages and any required supporting eligibility documents by the applicable deadline.

Responsibilities

Process personnel-related actions, including promotions, reassignments, and changes in working conditions.
Assist supervisors with base pay, premium pay, overtime, and leave administration.
Research and analyze data to make recommendations and resolve problems, including complaints, grievances, and arbitrations.
Prepare briefs, project papers, reports, and memoranda concerning personnel issues to foster understanding and acceptance of findings and recommendations.
Identify, evaluate, and recommend appropriate human resources interventions to resolve complex, interrelated human resources problems and issues.