Mission Services Team Lead - Western Headquarters - FT

GOODWILL INDUSTRIES GROUP•South Bend, IN

1d•Onsite

About The Position

The Mission Services Team Lead - Western Headquarters - FT is a Full Time position located at Western Headquarters in South Bend, IN. This role requires an Associate degree and provides program oversight, staff development, and ensures program metrics are exceeded for a mission team of 10-12. The Team Lead will ensure programs adhere to the Opportunity Accelerator framework and demonstrate excellent organizational, communication, management, leadership, and problem-solving skills. This role requires a balance of independence and structure, the ability to meet strict deadlines while balancing shifting priorities, and a process improvement mindset. The Team Lead will lead a diverse team in providing quality programming and training that exceeds organizational goals. This position reports to the Mission Services Director and embodies Goodwill's Mission and Core Values. Supervisory responsibilities include the St. Joseph County, Elkhart County, and Northwest Indiana Opportunity Accelerator Teams.

Requirements

Associate degree required.
Two years’ experience working with client-centered programming, workforce development, and/or underserved populations.
Previous experience using case management software such as Caseworthy, Salesforce, Indiana Career Connect.
Ability to build strong relationships with staff and clients and enhance a positive workplace culture through mutual respect, professionalism, and an empathetic mindset.
Perform well under pressure while working without consistent supervision.
Strong ability to hold self, staff and clients accountable.
Detail oriented with strong organizational and planning skills.
Excellent written and verbal communication skills.
Ability to pass a criminal background check and drug screen.
Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.
Authorized to work in the United States.
Flexible availability.

Nice To Haves

A bachelor’s degree in a related field is preferred.

Responsibilities

Ensures daily operations within mission programming adhere to the Opportunity Accelerator Framework with client-centered approaches.
Monitors metrics for assigned programs to ensure clients receive impactful services with documented milestone achievements.
Provides support to assigned staff to ensure mastery of job duties, metric attainment, and facilitates professional development and skills training as needed through weekly, monthly, quarterly, and annual individual and team meetings.
Builds relationships with a diverse team and curates a positive working environment through empathy, active listening, collaboration and a curious mindset.
Assists with rollout of new Mission programs, events, classes, workshops, and graduations.
Addresses staff disciplinary issues with a proactive approach that aligns with Goodwill’s Core Values.
Provides program coverage during staff absences.
Facilitates/assists with onboarding, quarterly conversations, and annual performance reviews for all assigned staff.
Maintains strict confidentiality when handling sensitive information.
Develops and grows employer/community partnerships and secures MOUs to strengthen programming and improve client outcomes.
Collaborates with internal and external departments to stay informed about community resources, programs, and training opportunities.
Leads and participates in internal/external meetings as needed.
Seeks growth opportunities using a continuous improvement mindset for self and others.
Other duties as assigned by supervisor.