Headquarters Office Lead

TKO Group Holdings, Inc•New York, NY

1d•Onsite

About The Position

Elevate the Everyday Experience as our Headquarters Office Lead. Are you eager to work in a fast-paced, dynamic sports and entertainment headquarters? Join us as our Headquarters Office Lead—a pivotal position responsible for overseeing front-of-house operations and ensuring a seamless workplace experience for both employees and visitors. This is more than a front desk job. It’s an opportunity to build your professional reputation while supporting and guiding a team at the center of our NYC headquarters. You’ll set the standard for service and office operations, while collaborating with creative thinkers, industry leaders, and innovators.

Requirements

A strong sense of leadership and pride in delivering exceptional service
Outstanding communication and interpersonal skills
Willingness to learn and grow in a fast-paced headquarters environment
Highly organized with the ability to manage multiple priorities simultaneously
Confidence to take initiative and improve processes
Comfort with Microsoft Office and general office systems
A collaborative, can-do attitude and the desire to be part of a thriving team

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
1–3 years’ experience in an office assistant, hospitality, customer service, or administrative role (internships count!).
Experience in a fast-paced, client-facing environment.
Familiarity with office technology and workplace software (e.g., MS Office 365, Kadence/ conference booking system).

Responsibilities

Manage Front Desk and Guest Services: Ensure all employees, visitors, clients, and vendors are welcomed and directed appropriately with professionalism and care.
Represent Our Brand and Values: Act as a visible ambassador for our company culture. Lead by example in embodying our values in every interaction — in person, by phone, and via email.
Oversee Office Operations: Manage day-to-day front desk activities, phone operations, and guest logistics. Coordinate with building security, manage visitor protocols, and ensure seamless badge access and onboarding support with facilities and HR for new hires and VIPs.
Maintain Office Aesthetics and Functionality: Ensure all common areas — including reception, kitchens, conference rooms, and pantries — are clean, organized, and fully stocked. Lead initiatives for maintaining a high-functioning and welcoming office environment.
Coordinate Supplies and Vendor Relations: Work with F&B vendor to monitor and replenish food and beverages as needed. Coordinate with Facilities for maintenance, repairs of office and beverage equipment, and refill pantry supplies as needed.
Support Space Planning and Meeting Logistics: Manage internal contact lists, meeting room calendars, and workspace coordination for employees and visitors. Partner with Facilities and HR as needed on space utilization and move planning.
Mentor and Train Team Members: Provide training and oversight for backup coverage, ensuring consistency and a seamless office experience for all.
Contribute to Office Culture: Proactively support cross-functional projects and initiatives that enhance employee experience, office efficiency, and company culture.