Mission Services Coordinator

HEART OF TEXAS GOODWILL INDUSTRIES•Waco, TX

3d•$52,000 - $52,000•Onsite

About The Position

The Mission Services Coordinator manages staff and implements all activities pertaining to the Community Connects, community-based partnerships, and virtual services. This role is responsible for developing, mentoring, and coaching direct reports in program participant/customer service, program expectations, and compliance. The Coordinator will present information about Goodwill Initiatives and Mission Services programs to the public, community agencies, and employers, while maintaining positive working relationships with various community assets. They will also coordinate and schedule classes, services, and room rentals, and perform evaluations of facilities, virtual services, curriculum, and staff. Additionally, the role involves managing equipment security and maintenance, ensuring adequate supplies, attending community meetings, conducting data entry and audits, preparing reports, and evaluating feedback. The Coordinator will also administer disciplinary and celebratory actions for participants, manage billing procedures, and review financial reports.

Requirements

Must pass a drug screen.
A criminal background check is required.
A driver’s license check is required.
Must show proof of current driver’s license and minimum auto liability insurance coverage.
Proven leadership and management skills.
Excellent communication skills.
Excellent organizational skills and attention to detail.
Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.
Excellent project coordination skills and the ability to think strategically.
Demonstrated ability to create and maintain working relationships within a collaborative team environment.
Strong customer service skills and the ability to work effectively with a variety of individuals and personalities.
Demonstrated ability to problem solve and make effective decisions, both strategically and creatively.
Proficiency in completing assignments independently, on time, and within budget.
Ability to multi-task, prioritize and thrive in fast-paced, consistently changing environment.
Ability to uphold high standards of confidentiality, ethics, and integrity.
Demonstrated ability to motivate, train, and supervise employees.
Proficient with Microsoft Office Suite, G-Suite or related software.
A minimum of a Bachelor’s Degree in social services, psychology, non-profit leadership, education or similar; combination of education and appropriate experience may be considered.
A minimum of three years’ experience in providing training and instruction to large groups as well as one-on-one.
Must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider.

Responsibilities

Manages staff and implements all activities pertaining to Community Connects, community-based partnerships, and virtual services.
Develops, mentors, and coaches direct reports in program participant/customer service, program expectations, and compliance.
Presents information about Goodwill Initiatives and Mission Services programs to the public, community agencies, and employers.
Maintains positive working relationships with community assets (educational institutions, government entities, non-profit organizations, faith-based organizations, etc.).
Maintains liaisons with referring agencies to ensure services requested are being provided.
Coordinates and schedules all classes and services provided in Mission Facilities, partnership locations, and the mobile unit.
Coordinates and schedules room rental reservations for all Community Connects.
Performs evaluations of all Mission Service Facilities, the Virtual Services Site, training/class curriculum, and staff.
Assists in the creation and/or modification of curriculum.
Responsible for the security/maintenance of all equipment assigned to Mission Facilities and mobile unit.
Maintains adequate materials, supplies, and equipment to support the professional delivery of all programs and services.
Attends local community initiative group meetings and reports on discussions and information gathered.
Administers frequent data entry, forms, and service documentation audits.
Prepares and submits monthly reports to the Mission Services Director.
Evaluates surveys and feedback forms from participants and other stakeholders.
Administers disciplinary and celebratory actions for participants and completes required documentation.
Updates invoices and billings procedures to maintain fee structures of associated facility rentals and fee-for-service activities.
Performs monthly audit of program billing documentation to ensure compliance to contract standards.
Reviews revenue and expenditures reports to ensure proper distribution of funds and expenses.
Performs other duties as assigned.