Mission Operator - Virginia

Axon•Virginia - Onsite, VA

2d•Onsite

About The Position

Axon is hiring a Mission Operator II to serve as a trusted technical advisor to complex public safety agencies throughout the customer lifecycle. The role combines software expertise with knowledge of hardware, networking, cloud technologies, AI, and public safety operations to help agencies maximize Axon’s technology ecosystem, modernize workflows, and achieve operational improvements. The Mission Operator builds customer trust through proactive problem-solving, technical leadership, and measurable operational outcomes. The position leads deployments and escalations, advises on implementation and architecture, supports technology adoption and digital transformation, and uses customer data to identify risks and opportunities. The role is on site with travel and reports to a Manager or Senior Manager of Mission Engineering. It may include mentoring others.

Requirements

Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
Strong troubleshooting, analytical thinking, and root-cause analysis skills.
Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
Proven ability to independently manage complex customer relationships.
Strong executive communication and consulting skills.
Ability to travel as required.
Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.

Responsibilities

Serve as the primary technical advisor for assigned public safety agencies.
Build trusted relationships with technical, operational, and executive stakeholders.
Conduct regular business and technology reviews focused on operational success.
Develop long-term customer success and technology adoption strategies.
Represent customer priorities across Axon.
Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
Lead technical escalations involving Product, Engineering, Support, and Professional Services.
Guide implementation planning, architecture discussions, and technology modernization.
Serve as the technical authority during deployments and operational challenges.
Lead deployments across multiple Axon products.
Drive customer adoption and operational optimization.
Identify workflow improvements that improve customer efficiency.
Support AI adoption and digital transformation initiatives.
Analyze customer health, adoption metrics, and operational performance.
Use Power BI, SQL, dashboards, and reporting tools to identify risks and opportunities.
Provide data-driven recommendations that improve customer outcomes.
Deliver advanced technical training.
Develop customer best practices and operational documentation.
Increase customer confidence in managing Axon technology.
Lead onsite deployments, executive engagements, and critical customer situations.
Coordinate internal and customer stakeholders to ensure successful outcomes.
May be assigned to mentor others.