Mission Operations

Valinor Enterprises, Inc.•Fort Worth, TX

2d•Hybrid

About The Position

Valinor Harbor is seeking a team member focused on Mission Operations. This individual will help ensure the success of our product deployments and customer missions. You’ll work closely with customers and internal teams to support deployments in real-world environments, troubleshoot issues as they arise, and ensure our products perform reliably in mission-critical settings. Mission Operations plays a key role in translating product capabilities into successful outcomes for our customers, serving as a bridge between engineering, product, and the field. This is a hands-on role for people who thrive in dynamic environments, take ownership of outcomes, and are motivated by seeing technology succeed where it matters most.

Requirements

Preferred experience: 4+ years of military or military medical experience (prehospital or in hospital) with the U.S. government
Experience translating and decomposing technical concepts into operational requirements and performance specifications
Experience in project management and product deployment roles, with a proven track record of developing effective and collaborative relationships with customers
Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics
Extraordinary judgment and composure in high-pressure situations, with a demonstrated ability to problem-solve in the moment and drive toward solutions under ambiguity
Exposure to or demonstrated interest in business development, including customer capture and relationship building
Technically curious, with the ability to rapidly develop working knowledge of both mechanical and software systems and architectures
Willing to travel 50-75% of the time
Eligible to obtain and maintain a U.S. security clearance

Responsibilities

Serve in a customer-facing capacity to deploy Harbor’s integrated hardware–software products
Own the deployment of Harbor products at test and demonstration events, from pre-engagement planning through execution and post-event debrief
Design and implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges identified during product use
Work with internal and external stakeholders to drive development of product features and configurations that improve real-world deployment
Develop and contribute to a streamlined user feedback and engagement system, including issue tracking, training sessions, and operational preparation
Be the first to respond when things go wrong, taking ownership of issues and driving resolution even outside your immediate area of expertise
Think creatively, work collaboratively, and go above and beyond to get the job done