Mission Integration & Operations

NMSS National Multiple Sclerosis Society • Chicago, IL

3d • Remote

About The Position

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. The Mission Integration & Operations Leader ensures enterprise-wide visibility, alignment, and coordination across mission areas, enabling cohesive and effective execution of organizational strategy. This role serves as an enterprise mission integrator, providing a comprehensive view across advocacy, research, global initiatives, medical affairs, community engagement, and programs. By connecting scientific discovery, clinical expertise, community insights, policy influence, and program delivery, the role helps ensure mission efforts move forward together with shared understanding, clarity, and accountability. The position is not responsible for setting mission strategy or managing the performance of individual mission functions. Instead, it supports the Chiefs leading mission work by: Monitoring how strategies are translating into action across teams, Surfacing risks, misalignment, resourcing challenges, or gaps, Elevating insights and implications that require leadership attention, Strengthening coordination, execution discipline, and learning across mission. Through this integrative lens, the role helps ensure strategy is fully activated, operationalized, and reinforced across the mission—not in silos, but as a connected whole focused on impact for people affected by the disease.

Requirements

• Bachelor’s Degree in Organizational Leadership, Public Administration or related field.
• Senior-level with 8-10+ years experience in a mission-driven organization, health nonprofit, academic health center, or adjacent setting.
• Demonstrated ability to work credibly across research, medical, advocacy, and community-facing domains.
• Strong integrated thinking paired with operational execution skills.
• Proven ability to lead through influence in complex, matrixed environments.
• Comfort navigating ambiguity, competing priorities, and enterprise decision-making.
• Project management experience.

Responsibilities

• Build and manage the mission-wide leadership operating rhythm (e.g., weekly mission leadership touchpoints, monthly integration reviews, quarterly planning checkpoints).
• Develop agendas, pre-reads, and required resources for Mission Leadership forums, ensuring topics are sequenced to support alignment and follow-through consistently across all of Mission.
• Facilitate meeting preparation and follow-up, including action steps, decision logs, and closing the loop on commitments across teams.
• Maintain an integrated view of mission priorities and ensure leadership has clear visibility into what’s on-track, at-risk, or blocked.
• Track cross-mission timelines, milestones, and dependencies across all Mission areas.
• Maintain a mission deliverables tracker that includes owners, due dates, status, risks, and decision points—updated consistently and used in leadership forums.
• Identify and surface delivery risks early (capacity constraints, timing conflicts, unclear ownership, dependency delays), escalating to the two Mission Chiefs with options and implications.
• Lead Operational and Implementation planning cycles by coordinating inputs, consolidating drafts, ensuring version control, and documenting what was decided and why.
• Ensure work across mission functions is connected and coherent, flagging misalignment, duplication, or gaps that could weaken execution.
• Translate mission strategy into coordinated execution support by reinforcing shared priorities, sequencing work, and ensuring handoffs happen cleanly.
• Create clarity tools (RACI, handoff maps, process summaries) that reduce friction across teams without owning the functional work itself.
• Support integration across initiatives so teams aren’t unknowingly competing for the same audiences, partners, staff capacity, or narrative space.
• Coordinate with Mission Impact and Learning to identify cross-functional learning opportunities.
• Support scenario planning (not setting strategy) by outlining execution implications of different sequencing or staffing options.
• Establish and maintain Salesforce data entry standards across mission teams (common definitions, required fields, naming conventions, activity logging rules).
• Drive adoption of consistent data practices through training, job aids, and ongoing reinforcement (without being the system admin unless scoped).
• Conduct routine data quality checks and coordinate fixes with teams; surface trends in adoption, gaps in reporting, and areas needing retraining.
• Partner with CRM/IT/data teams to improve workflows, reduce redundant entry, and ensure reporting reflects mission reality.
• Develop, implement, and maintain organizational processes and controls to ensure full compliance with all federal and state lobbying laws and reporting requirements.
• Monitor capacity and operational strain signals across mission (workload compression, bottlenecks, repeated escalations, missed dependencies).
• Surface resourcing mismatches or tradeoffs to the two Chiefs early, what is at risk and what choices are required.
• Support mission-wide change initiatives by coordinating communications, readiness activities, and consistent messaging across teams.
• Ensure staff-facing updates are clear and aligned to leadership decisions, reducing confusion and rework.
• Create communication toolkits (FAQs, key messages, “what’s changing / what’s staying the same”) to support adoption of new ways of working.
• Maintain governance artifacts such as decision logs, policy/standard approvals, risk registers, and escalation paths.
• Prepare leadership for key decisions by packaging the right context: what’s needed, options, tradeoffs, and downstream impacts.
• Escalate issues at the right altitude—not everything becomes a leadership fire drill, but nothing critical stays hidden.
• Establishes and maintains mission-wide document management standards including shared folder architecture, naming conventions, and version control to ensure visibility, consistency, and ease of access across teams.

Benefits

• considerable Paid Time Off Plan
• Paid Holidays
• 401k Retirement Savings Plan with Society match
• Commuter Benefit Plan
• Comprehensive Health & Welfare benefits including: Medical, Dental, Vision
• Flex Spending Accounts
• Life Insurance
• Disability Coverage
• Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior