Mission Manager

GD Information Technology • Virginia Beach, VA

1d • Hybrid

About The Position

The Mission Manager will serve as the primary liaison between a Special Operations customer and technical product teams. This is a hybrid role located in Virginia Beach with the option for flex hours. As a Mission Manager, you will play a hands-on role in product marketing and training documentation, translate user needs into technical requirements, and drive the adoption and enhancement of critical operational tools. This role requires a blend of technical understanding, exceptional communication skills, and a deep sense of user empathy/advocacy to spark and engage user communities, ensuring the seamless delivery of capabilities that support mission-critical operations.

Requirements

• Current DoW TS/SCI Clearance is required. Candidates without this clearance will not be considered.
• 8+ years of experience working in a mission-forward environment or with the Intelligence Community
• Bachelor’s degree in a relevant field
• Hybrid work environment with 4 days on site at Virginia Beach location and one day Work From Home (WFH)
• Due to US Government Contract Requirements, only US Citizens are eligible for this role
• Highly empathetic to user needs and consistently professional, with a strong understanding of customer culture and political dynamics.
• Excellent communication skills with the ability to reach out, listen, and distill information from audiences that may not know how to communicate their technical needs.
• Proven networking ability to collect customer contacts, build trust, and maintain relationships within communities where trust is critical but difficult to gain.
• Experience with project coordination, requirements gathering, and stakeholder management, preferably within an Agile framework.
• A baseline understanding of the software development lifecycle; ability to create user-facing basic documentation for and explain software and products is essential.
• Strong problem-solving and analytical skills, with a "figure-it-out" mindset.
• Ability to work collaboratively in fast-paced, dynamic team environments.
• U.S. Citizenship is required due to government contract requirements.
• Experience with requirements gathering, Program Increment (PI) Planning, and user acceptance testing (UAT).

Nice To Haves

• Prior mission-supporting or intelligence analytical experience is highly desired.

Responsibilities

• Serve as the primary point of contact between operational users (at both a senior leadership and individual user level), development teams, and external partners.
• Elicit, capture, and translate customer needs into actionable development tickets using JIRA, and prioritize requirements for Program Increment (PI) planning.
• Create and manage marketing materials, user guides, and documentation to engage the user community and communicate successes.
• Oversee access control for critical systems data management systems, managing user permissions, delegates, and security updates to ensure data integrity in close coordination with customer leadership.
• Coordinate and participate in the user acceptance testing (UAT) of new features and system upgrades.
• Develop, update, and deliver training materials for operational tools; provide hands-on training and "train the trainer" support to accelerate user adoption.
• Facilitate meetings, gather feedback, and ensure transparent communication, particularly during system outages or deployments.
• Identify and address workflow inefficiencies by facilitating the integration of new tools and features that drive mission success.
• Track and report on system performance and usage metrics to inform decision-making.

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• competitive pay
• paid time off
• full flex work weeks where possible
• variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior