EIT Mission Manager

SAIC • Tampa, FL

10h • Onsite

About The Position

SAIC is seeking an EIT Mission Manager for an IT Service Management effort for the Joint Communications Service Element (JCSE) located at Macdill Air Force Base (AFB) in Florida. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. The EIT Mission Lead will provide comprehensive and direct support for the JCSE garrison mission. The successful candidate will provide their EIT expertise with the Mission team providing all facets of customer service including installing, maintaining, monitoring, and troubleshooting of telecommunications systems.

Requirements

• EIT expertise
• Customer service skills
• Installing, maintaining, monitoring, and troubleshooting of telecommunications systems
• Leadership of personnel across service desk, network, systems, and cybersecurity functions, audio visual
• Maintaining operational awareness of service health, outages, risks, and mission impacts
• Overseeing ITSM processes (incident, request, change, problem)
• Ensuring compliance with enterprise standards
• Providing senior technical oversight across networks, systems, virtualization, storage, cloud services, and collaboration platforms
• Ensuring cybersecurity compliance with RMF, STIGs, ACAS, HBSS, and JCSE specific directives
• Supporting POA&M and audit readiness
• Coordinating with JCSE J6, mission planners, and leadership
• Supporting SLA reporting, metrics, and program deliverables
• Providing inputs to MITS leadership on performance and resource needs
• Ensuring alignment with enterprise MITS architecture, modernization initiatives, and configuration management requirements

Responsibilities

• Lead day to day MITS garrison IT operations supporting JCSE headquarters, training facilities, and mission preparation environments.
• Lead a team of personnel across service desk, network, systems, and cybersecurity functions, audio visual.
• Maintain operational awareness of service health, outages, risks, and mission impacts; ensure timely escalation and resolution.
• Oversee ITSM processes (incident, request, change, problem) and ensure compliance with enterprise standards.
• Provide senior technical oversight across networks, systems, virtualization, storage, cloud services, and collaboration platforms.
• Ensure cybersecurity compliance with RMF, STIGs, ACAS, HBSS, and JCSE specific directives; support POA&M and audit readiness.
• Coordinate with JCSE J6, mission planners, and leadership to align IT services with garrison operations, exercises, and readiness cycles.
• Support SLA reporting, metrics, and program deliverables; provide inputs to MITS leadership on performance and resource needs.
• Ensure alignment with enterprise MITS architecture, modernization initiatives, and configuration management requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed