Mission Intelligence Analyst

Knightscope•Sunnyvale, CA

4d•Onsite

About The Position

As a Mission Intelligence Analyst, you'll serve as a critical human-in-the-loop for Knightscope's security operations, working alongside our autonomous hardware, software, and Knightscope Security Force (KSF) systems. You'll be responsible for verifying and responding to security alerts, investigating incidents as they arise, and helping ensure seamless 24/7 monitoring coverage for our clients. This is an onsite opportunity ideal for someone looking to build a career in physical security operations. Prior industry experience considered a strong plus.

Requirements

Experience working in physical security, preferably in a Physical Security Operations Center environment
Comfortable in a rapidly changing environment
Able to communicate clearly and work well both alone and with others
Organized, curious, and willing to learn
Computer and internet proficiency
Flexibility and willingness to cover shifts when needed
Background in customer service
A strong desire to help build the future of security
Attention to detail and sound judgment when responding to alerts

Nice To Haves

Prior industry experience
Experience with security, particularly in a CCTV or technology environment

Responsibilities

Providing consistent and constant alert and machine monitoring to provide excellent security and customer service resources for Knightscope clients
Identifying and solving problems to improve the Mission Intelligence department
Prepare Daily Security Activity Reports for monitoring periods
Prepare and investigate incidents that occur during your shift
Help maintain consistent response times and clearance rates
Collaborate with a cross-functional team to keep the fleet active.