Mission Engagement Specialist

YWCA Tri-County Area•Pottstown, PA

2d•Onsite

About The Position

The Mission Engagement & Executive Support Specialist plays a multi-faceted role primarily focused on supporting the Mission Engagement (HR) department, while providing key administrative assistance to marketing efforts and executive support to the CEO. Reporting to the Senior Director of Mission Engagement, the Specialist facilitates full-cycle recruitment, orientation, and onboarding for employees, volunteers, and interns. A central focus is helping administer YW3CA’s core engagement initiatives—including the Internship, Volunteer, and Employee Appreciation programs—while ensuring diversity, equity, and inclusion are woven into every stage of the employee lifecycle. Additionally, this role provides vital support to the organization’s marketing efforts by assisting with content creation and digital/print collateral for social media, the website, and community campaigns to help engage audiences and increase program participation. The Specialist also provides high-level executive administrative support directly to the CEO, managing calendars, preparing meeting materials, and ensuring seamless communication between leadership and the organization. The ideal candidate is a highly organized, collaborative team player with a strong blend of administrative savvy and creative skills. Experience supporting community relations, content creation, graphic design, social media, and website management is required.

Requirements

Ability to take initiative, anticipate needs, and exercise independent/sound judgment.
Excellent computer skills, including Microsoft Excel & Word.
Ability to work independently, in a fast-paced environment while managing time efficiently.
Proven ability to work cooperatively with clients, staff, and volunteers of all ages, ethnic backgrounds, and socioeconomic levels.
Excellent communication skills in English – both oral and written.
Ability to utilize communication skills in both internal and external environments.
Strong time management skills and attention to detail, accuracy of data entry & organizational skills is important.
Knowledge of and sensitive to the issues facing the community served.
Demonstrates resourcefulness and flexibility to meet the demands of the position and needs of the organization.
Understanding of YWCA mission, goals, and objectives with a passion and dedication to connect YW3CA’s employees to these concepts.
Highly organized results-oriented thinker with ability to implement processes independently.
Proactive, problem-solving attitude and strong ability to take initiative.
Bachelor’s degree in communications, public relations, human resources or related field required.
Must have a valid driver’s license – position may require occasional trips to attend conferences, seminars, and meetings.
1-3 years experience in Human Resources and/or Administrative settings preferred.

Nice To Haves

WordPress, Canva, MailChimp, Adobe, Zoho, and social media experience preferred.

Responsibilities

Lead full-cycle recruitment efforts, including sourcing candidates, conducting phone screens, checking references, and coordinating interviews with department leaders.
Evaluate and optimize current recruiting procedures, explore innovative sourcing methods, and attend off-site job and volunteer fairs to build a strong talent pipeline.
Manage the onboarding and orientation process for new employees, interns, and volunteers, including overseeing new hire paperwork, maintaining employee records with strict confidentiality, and managing the background clearance application and renewal process.
Lead the execution of the YW’s Internship Program by gauging department capacity, recruiting top talent, and managing the overall intern experience.
Act as an employee ambassador to handle initial staff inquiries, route complex issues to appropriate HR resources, and actively support a collaborative, equitable organizational culture.
Plan, coordinate, and implement employee appreciation, recognition, and positive employee relations initiatives in partnership with leadership.
Assist in updating the employee handbook, maintain organizational charts, and ensure all job descriptions and practices comply with federal, state, and local employment laws.
Partner with department heads to anticipate future staffing needs and collaborate with leadership to continuously improve the workplace culture.
Provide general clerical and administrative support to the Mission Engagement department.
Draft engaging copy for blogs, newsletters, email blasts, and social media platforms to drive community engagement and impact-driven storytelling.
Design print and digital marketing materials, flyers, presentations, and graphics to support organizational campaigns and recruitment branding.
Maintain social media and event calendars, update the website to optimize user experience, and assist with the layout of annual reports.
Act as a brand ambassador representing the organization at community events, tabling initiatives, and public forums.
Provide high-level administrative support, including managing calendars, scheduling critical meetings, and handling sensitive correspondence as requested.
Assist in preparing agendas, presentations, and briefing materials for executive and board meetings.
Contribute to the compilation of data for monthly and annual executive reports, and manage special administrative projects as directed.
Support seamless communication and workflow between the CEO’s office, the HR department, and other organizational leaders.
Perform other duties as assigned within the scope of position expectations.