Mission Critical Customer Quality Engineer

trane technologies • Kentwood, MI

4d • $75,700 - $156,200 • Hybrid

About The Position

Trane Technologies is seeking a Mission Critical Customer Quality Engineer to provide customer support, drive customer satisfaction, and lead proactive quality management for critical customers and applications. The role focuses on understanding equipment performance and Critical To Quality elements, resolving customer and product quality issues, and improving component reliability and product performance. The engineer works across functions and with customers, suppliers, and manufacturing teams to ensure customer expectations are met or exceeded.

The position serves as the primary contact for customer service related to manufacturing operations and provides post-sale support, including root cause analysis. It also involves coordinating customer visits to the manufacturing plant, visiting customer sites for quality audits and discussions, and translating findings and feedback into improvement plans. The role uses quality systems, Lean methods, project management, and performance data to monitor and improve processes. Work is onsite Monday through Thursday; on Fridays, employees may choose their work location based on work requirements.

Requirements

• At least 3 years of experience in a Quality or Manufacturing Engineering role, preferably focused on customer-specific requirements.
• Strong knowledge of quality management systems, tools, and techniques, such as ISO 9001, Six Sigma, and Lean Manufacturing.
• Excellent understanding of customer-specific quality standards and requirements.
• Proficiency in quality assurance methodologies, including FMEA, root cause analysis, and problem-solving methods such as 8D and 5 Whys.
• Experience collaborating with cross-functional teams and managing customer relationships.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent written and verbal communication skills for conveying quality information to internal teams and external customers.
• Ability to work effectively in a fast-paced, high-pressure environment and deliver results.
• Interpersonal skills to influence and motivate associates and work with departments throughout the organization.
• Knowledge of quality system methodologies such as CAR/8D, 5 Why's, Pareto Analysis, DFMEA, PFMEA, PPAP, and APQP.

Nice To Haves

• Bachelor’s degree in engineering or a related field is preferred.

Responsibilities

• Develop understanding of equipment performance and Critical To Quality elements that shape the customer experience.
• Facilitate cross-functional root cause analysis and corrective work to improve component reliability and product performance.
• Evaluate the Mission Critical function using tools and inputs such as Gemba, management reviews, internal and product audits, customer feedback, warranty data, and traceability.
• Create, maintain, and report daily, weekly, and/or monthly KPIs.
• Use inspection tools and apply knowledge of manufacturing processes.
• Manage multiple initiatives and engage cross-functional teams as needed.
• Facilitate supplier, reliability, and improvement activities through new product and project introduction launch phases.
• Apply Quality and Lean methodologies to implement and maintain operating disciplines in a proactive, hands-on, collaborative manner.
• Use problem-solving, process improvement, statistical and sampling methods, SPC, process capability, traceability, and control points.
• Use project management and planning tools to monitor project activities and maintain project documentation.
• Serve as the primary contact for customer service related to manufacturing operations.
• Investigate and resolve customer complaints and non-conformities in a timely manner, implementing corrective and preventive actions as needed.
• Provide post-sale support, including root cause analysis, for key customer equipment purchases.
• Act as the primary liaison for customer site visits to the manufacturing plant.
• Conduct regular quality assessments to identify and address process or product issues that could affect customer satisfaction.
• Drive continuous improvement in quality systems, processes, and procedures to improve customer satisfaction and minimize defects.
• Lead regular reports to sales and quality teams on major issues and follow-up activities, including customer-facing presentations as required.
• Visit customer sites to conduct quality audits, support quality-related discussions, and document findings in reports that turn customer feedback and audit results into actionable manufacturing improvement plans.

Benefits

• Health insurance for the employee and family, effective on day one.
• Holistic wellness programs with incentives.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) matching.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level