Mission Control Associate

Royalty Hospitality Staffing•Las Vegas, NV

5d•Onsite

About The Position

Help Operate the Future of Transportation We’re looking for a Mission Control Associate to join a fast-paced operations center supporting a fleet of autonomous vehicles. This role is similar to air traffic control for autonomous vehicles. You’ll monitor vehicles and service operations in real time, identify issues, coordinate with internal teams, and help ensure vehicles and passengers are supported when something unexpected happens. If you enjoy technology, real-time problem solving, and working in an environment where your decisions matter, this could be a great opportunity to build experience in the rapidly evolving autonomous mobility industry.

Requirements

Ability to work full-time and on-site
Valid in-state driver's license with 3 consecutive years of licensure
Ability to successfully complete a drug screen, background check, and motor vehicle record check
Strong verbal and written communication skills
Comfortable working with computers and multiple software systems
Ability to make decisions and take action in real time
Strong attention to detail and situational awareness

Nice To Haves

Experience in fleet, transportation, logistics, or dispatch operations
Command center, control room, or monitoring experience
Experience responding to incidents or operational disruptions
Experience coordinating field personnel or mobile resources
Technical troubleshooting experience
Experience working with ticketing, dispatch, or incident-management systems
Experience in autonomous vehicles, robotics, mobility, or other technology-driven operations

Responsibilities

Monitor autonomous vehicles and fleet operations using multiple computer systems.
Perform pre-shift checks and ensure systems and operations are ready for service.
Identify and troubleshoot basic vehicle and operational issues.
Respond to real-time incidents and determine the appropriate next steps.
Create, document, and escalate tickets when additional support is needed.
Coordinate with internal operations, technical, and field teams to resolve issues.
Dispatch response teams when a vehicle requires assistance.
Monitor road conditions, traffic events, closures, and other factors that may affect service.
Apply temporary operational restrictions when conditions require them.
Follow issues through resolution and communicate updates to the appropriate teams.
Make timely decisions while maintaining a strong focus on safety and operational continuity.