Probation Case Officer - Misdemeanor No Nights No Weekends

FTHRA • Johnson City, TN

1d • Hybrid

About The Position

Responsible for the day to day supervision of offenders assigned to the Correctional Counseling Institute (CCI) Misdemeanor Probation Program and the supervision of records and files for offenders assigned to the program. This role covers two offices with client cases and court responsibilities in both Washington & Carter counties, requiring presence in the Johnson City office for 3 days and the Elizabethton office for 2 days per week. The position involves maintaining client files, supervising a caseload of 200-225 court-sentenced probationers, accepting referrals from courts, and interacting professionally with court personnel. The Case Officer will discuss offender conduct, make recommendations to the court, monitor client payments, and resource clients into necessary treatment or services. Strict adherence to court orders is required, including preparing warrants and legal documentation as needed. Accountability for client obligations such as payments, class attendance, and drug screening is essential. The role demands strong organizational, time management, and policy adherence skills to meet performance measures including collection rates, see rates, and drug screening frequency. Participation in staff meetings, conferences, and trainings is expected, as is adherence to agency rules and policies. Regular attendance is an essential job function.

Requirements

• Graduate from an accredited university or college with a B.A., B.S. or equivalent.
• At least two years experience in human services or the criminal justice system.
• Extensive experience may be substituted for the required education.
• Communication – clear and concise
• Organization
• Decision Making
• Problem-solving
• Planning
• Relationship building
• Prioritization
• Must possess an ability to stay organized, and follow policy prescribed methods for case management tracking and accountability.
• Must also have good time management skills and ensure all client actions are taken within the appropriate and necessary amount of time.
• Applications accepted at FTHRA.Org or at application kiosk located at FTHRA Corporate Office, 704 Rolling Hills Drive, J.C., TN 8:30 a.m. – 4:30 p.m., M-F.
• Requires a criminal background check.

Responsibilities

• Maintains and controls client files and court records for assigned cases.
• Supervises a case-load of court sentenced probationers based on CCI policy and procedure (200-225 cases).
• Accepts referrals from the courts for probation supervision and other classes and services with CCI.
• Performs job duties with a level of professionalism, courtesy and respect required in a customer service based position.
• Establishes and maintains positive working relationships with all court personnel.
• Discusses the conduct of CCI offenders and makes recommendations for the disposition of their case when they appear on the court docket with the Judge, Prosecutor and Defense Counsel.
• Ensures that all case files are taken to the court for review by appropriate officials.
• Supervises and monitors client payments to the courts to ensure prompt and timely payments.
• Resources clients into treatment or other needed resources as the case officer deems necessary, court ordered, or requested by a client.
• Ensures all court orders are strictly adhered to and prepares warrants and other pertinent legal documentation related to the individual client cases as necessary and within prescribed policy.
• Holds clients accountable to their probation obligations and requirements including payments of probation fees, court costs, class attendance, regular scheduled office visits, and drug screening.
• Stays organized and follows policy prescribed methods for case management tracking and accountability.
• Demonstrates good time management skills and ensures all client actions are taken within the appropriate and necessary amount of time.
• Meets or exceeds all work performance measures including: maintains a $34 quarterly collection rate, has a see rate of minimum 75%, performs policy prescribed amounts of drug screening per client, reports to work on time and works his/her prescribed work schedule accordingly and does not have excessive absenteeism.
• Participates in staff meetings, conferences and trainings as directed by management.
• Submits to periodic and random drug/alcohol screens.
• Abides by Agency Rules, Regulations, Policies, Procedures and Agency Handbook.
• Regular attendance is an essential job function.

Benefits

• Competitive salary
• Healthcare -medical, dental, vision, disability and life insurance (health insurance as low as $23.60 per pay period)
• Generous Paid-Time-Off
• 13 Paid Holidays
• State Pension Plan (TCRS)
• Flexible Spending Account
• Paid training & continuing education benefits
• Opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees