MIS Systems Support III

EC Electric • Boise, ID

5d • Hybrid

About The Position

The main role of the MIS Systems Support III position is to provide excellent customer service and efficiently resolve any and all electronic equipment needs, from phones to computers to software programs. This individual will need to have technical knowledge of both hardware and software, quality service, and excellent organizational skills.

Requirements

• Technical knowledge of both hardware and software
• Quality service skills
• Excellent organizational skills
• Ability to perform each essential duty satisfactorily
• Ability to perform the essential functions, with reasonable accommodations for individuals with disabilities.

Responsibilities

• Provide technical support for computer hardware and software, telephone systems, network, operating systems, and all other things technology-based.
• Respond to the help desk contacts to quickly resolve issues and meet user’s needs.
• Perform installs, upgrades, moves, changes from computer workstation hardware and software, printers, and laptops.
• Read and understand technical specifications, drawings, and instructions.
• Maintain an accurate database of equipment, repairs, and inventory.
• Update training and user guides for equipment.
• Multitasking to prevent issues and handle immediate needs.
• Perform user maintenance task as directed by the Senior Systems Engineer.
• Manage traveling schedule to visit job sites and branches to preform projects.
• Resolve tickets escalated on the Service Desk to meet SLA goals.

Benefits

• Discretionary year-end bonus
• 401k with a 40% employer match (up to federal limit.)
• Significant career growth opportunities
• Competitive pay rate
• Paid holidays
• PTO
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• 401k plan
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed