MIS Support Specialist I

Childnet Inc•West Palm Beach, FL

19h•Hybrid

About The Position

This position provides both remote and in-field support, implementation, and configuration of servers, workstations, switches, and storage systems. Collaborates with MIS helpdesk and Senior Administrators to advise on reported issues, close-out trouble tickets, and consult on long-term technology strategies.

Requirements

Experience with commercial software packages i.e. Microsoft Office, Windows, and Adobe
At Least 1 year experience as helpdesk support.
High School Diploma
A+ Certification required (or 1 year helpdesk experience)

Nice To Haves

Experience in a non-profit or public agency preferred.
Associate degree in Computer or Information Systems preferred

Responsibilities

Responsible for providing Tier 1 and Tier 2 support to ChildNet staff.
Maintains up to date with emerging technologies. Applies understanding of software and technology to troubleshoot user problems. Follow-up post resolution / training to ensure user satisfaction.
Installs and maintains workstations, cabling, peripherals and other network and communications hardware.
Update documentation to record new equipment installed, new sites and changes to computer configurations.
Upgrade systems and install software applications. Review technical manuals to determine specification requirements for installation and maintenance.
Oversee the operation and maintenance of computers and peripheral equipment.
Set up passwords, file, and program access for ChildNet users. Troubleshoot password problems on a case-by-case basis.
Collaborates with ITO and team on the development and continuous maintenance and expansion of Information Technology Systems.
Assist with research, assessment and implementation of new technology and upgrades to ChildNet system.
Participate in the diagnosis and resolution of hardware and production problems.
Performs other duties as assigned.