MIPPA/SHIBA Program Aide

Area Agency on Aging & Disabilities of SW WA•Vancouver, WA

17h•Hybrid

About The Position

The MIPPA/SHIBA Program Aide provides program and administrative support to AAADSW’s Medicare Patient and Provider Act (MIPPA) and Statewide Health Insurance Benefit Advisors (SHIBA) programs in Clark, Cowlitz, Klickitat, Skamania, and Wahkiakum counties.

Requirements

Two years of college courses in a relevant field and at least two years’ experience providing direct human services.
Possession of a valid driver’s license and minimum state-required vehicle insurance and have use of reliable transportation.
Ability to identify problems, develop solutions, and provide a high level of customer service.
Ability to work effectively as a team member with a wide range of diverse staff, clients, and providers and to establish and maintain effective working relationships.
Ability to communicate verbally in the English language in face-to-face one-on-one settings, in group settings, by personal computer, or using a telephone.
Ability to produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.
Computer and software skills; ability to operate general office equipment; work at a desk using phone and computer for up to eight hours a day.

Responsibilities

Provides administrative support for the MIPPA/SHIBA program.
Accepts referrals from Office of the Insurance Commissioner and assists with delegation and scheduling as needed.
Via phone, email or in person, shares resources with SHIBA/MIPPA clients, community partners and contractors.
Make calls to SHIBA clients and schedules appointments with volunteers.
Performs general copying, collating, packet production, and utilizes word processing system for correspondence, labels, mailing lists, etc.
Creates purchase orders for approved goods and services.
Maintains accurate and up-to-date records in databases and spreadsheets and files.
Conducts research as needed to respond to questions and inquiries.
Responsible for records retention and archiving.
Performs special projects according to MIPPA/SHIBA program needs, as assigned.