Mining Support Manager

Road Machinery and Supplies Co..•Negaunee, MI

5d•Onsite

About The Position

Road Machinery & Supplies Co. is searching for a Mining Support Manager to join its team at its Negaunee, MI location. In this role, you will serve as the primary contact and trusted partner for assigned mine site(s), responsible for managing day-to-day customer support, monitoring equipment uptime and reliability initiatives, and identifying ongoing needs across the full scope of the business – equipment and component sales, parts, and service. The ideal candidate will have a strong technical background, proactive communication skills, and a deep understanding of mining operations.

Requirements

2+ years of experience in mining equipment or heavy machinery support
Familiarity with mine operations and planning processes
Excellent interpersonal and communication skills; ability to build rapport with a wide range of mine personnel
Good computer skills and system knowledge
Strong problem-solving, organizational, and leadership skills
Able to work responsibly, safely, and intelligently
Have the desire to take action, improve, and be appreciative

Nice To Haves

2-year technical degree preferred

Responsibilities

Build and maintain meaningful and sustainable relationships with mine operations, maintenance personnel, and key stakeholders
Serve as the go-to resource that the mine depends on for equipment needs, support, and strategy
Identify and drive actions to achieve superior equipment availabilities
Lead monthly customer action log reviews and meetings
Attend and contribute to daily/weekly mine site meetings
Serve as the on-site authority to direct RMS priorities
Drive equipment reliability efforts, including root cause and failure analysis processes
Support warranty administration and recovery processes in coordination with RMS teams
Maintain relationships with RMS OEMs on all relevant levels
Interface with mine planners and assist with parts and component forecasting
Coordinate customer training requests
Assist with GET/RDT inspections
Other responsibilities as defined by management