Manager - Autonomous Mining Operations

Caterpillar Inc.•US - AZ - Camelback Office, AZ

2d•$147,760 - $221,640•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you're passionate about autonomous mining, this is where technology, leadership, and large-scale operational impact come together. As the MineStar Hub Manager, you will lead a team supporting multiple autonomous mining operations across the United States from Caterpillar's Phoenix hub, helping customers maximize the value of Command for Hauling technology every day. This role places you at the center of Caterpillar's autonomous mining network. You will oversee remote operational support, develop high-performing teams, and partner with mine site leaders to drive safety, productivity, and technology adoption across multiple customer accounts. You'll connect customers, Caterpillar product groups, and field teams to ensure autonomous operations perform at their highest level. If you enjoy leading teams, influencing strategic outcomes, and shaping the future of autonomous mining from a regional leadership position, this role was built for you.

Requirements

Extensive experience supporting autonomous mining systems, MineStar Command for Hauling, fleet management systems, or mining technology solutions.
Ability to balance day-to-day operational support with long-term business objectives and customer outcomes.
Proven ability to influence customers, dealers, product groups, and internal stakeholders without direct authority.
Demonstrated success leading technical or operational teams across multiple locations and customer accounts.
Strong commitment to customer success and operational excellence.
Ability to communicate with frontline teams through executive leadership while managing complex and sensitive situations.
Experience leading cross-functional teams to resolve technical and operational challenges in dynamic environments.

Nice To Haves

Mining Engineering, Mechanical Engineering, or related technical degree.
Experience leading autonomous mining operations, MineStar support organizations, or large-scale mining technology deployments.
Experience managing distributed or remote support teams.

Responsibilities

Accountable for delivering exceptional customer support and operational performance across multiple autonomous mining sites.
Lead and develop a team of Autonomous Application Specialists, Autonomous Onboard Specialists, providing remote and site-based support across multiple customer accounts.
Serve as the primary operational leader for Caterpillar's U.S. autonomous support hub based in Phoenix, Arizona.
Drive performance across key customer metrics including technology availability, fleet utilization, production, uptime, safety, and customer satisfaction.
Partner with site managers, regional leaders, dealers, and product groups to resolve operational challenges and accelerate corrective actions.
Establish consistent processes, reporting, and support models that improve autonomy performance across multiple mine sites.
Build strong relationships with customer leadership teams and become a trusted advisor for autonomous mining operations.
Provide leadership during critical operational events, escalations, and major deployments.
Champion Caterpillar's Zero Harm commitment by ensuring safe operating practices across all supported autonomous operations.
Develop talent, succession plans, and technical capabilities within the autonomy support organization.