Mining Account Manager - Underground

Finning • Prince George, BC

12d

About The Position

We are seeking a dynamic and strategic Mining Account Manager to lead all commercial interactions between Finning and our valued customers. This role is pivotal in driving business growth through the development and execution of comprehensive business plans, tailored sales strategies, and targeted marketing initiatives. The successful candidate will be responsible for representing the full suite of Finning’s products and services, ensuring a customer-centric approach that aligns with both client needs and organizational goals.

Requirements

• Minimum 7–10+ years of experience in sales, product support, and parts, equipment, engineering, or operations within the Mining industry.
• In-depth knowledge of mining operations, industry commodities, and related products and services.
• Proven ability in forecasting, demand planning, and delivering best-in-class solutions through effective problem-solving.
• Skilled in building relationships and liaising with stakeholders at all organizational levels.
• Excellent communication, sales, marketing, and presentation skills, with confidence in engaging both small and large groups.
• Effective in coaching, team motivation, and aligning efforts toward common goals.
• Highly organized with strong time management and computer proficiency.

Nice To Haves

• Mechanical aptitude considered an asset.

Responsibilities

• Drive business growth through the development and execution of comprehensive business plans, tailored sales strategies, and targeted marketing initiatives.
• Represent the full suite of Finning’s products and services.
• Ensure a customer-centric approach that aligns with both client needs and organizational goals.
• Achieve growth targets including Percentage In New Sales (PINS), Revenue, Gross Profit%, Cat Financial Services Ltd (CFSL), Master Goods and Services Agreements (MGSA) Customer Value Agreements (Components and Consumables), Connectivity (Condition Monitoring), my.Finning.com (MFC) use, Parts.cat.com (PCC) and/or Internal Parts (IP) use.
• Negotiate and execute mining contracts.
• Quote and sell new, used, and rebuilt equipment.
• Develop an asset life strategy for each site and ensure a governance model is in place.
• Develop a customer account management plan that encompasses all elements of customer activity to deliver profitable growth.
• Develop and deliver short term (less than 2 years), medium (2-5 year), and long range (5-10 years) customer account management plans that align to customer mine plans.
• Include equipment and component forecasts (via Asset Management Tool), pricing, quality, estimates, and market intelligence in line with the mining leadership Priority Value Drivers (PVD’s).
• Communicate all applicable news within Finning as it relates to their mining territory.
• Utilize CRM to keep the enterprise informed of customer progress.
• Support regional and other internal teams to influence and maximize the customer experience.
• Maintain consistent communication with all relevant branch personnel (Branch Manager, Sales Manager, Equipment Representatives, Product Support Representatives) to drive consistency with the customer throughout the Region.
• Act as an ambassador of the Finning safety culture and ensure alignment of customer and Finning safety practices.
• Promote Caterpillar Safety Solutions where applicable.
• Communicate and develop account status with the global CAT relationship.
• Partner with the Cat Mining team to achieve success.
• Identify and manage cross-divisional opportunities for a seamless, integrated approach.
• Understand and develop government and indigenous relations as well as ESG initiatives as they pertain to Finning interests.
• Foster a better understanding of how to work cohesively and beneficially in the governmental world, indigenous culture, and ESG's.

Benefits

• Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed