Mini Bar Attendant

Conrad Hotels and Resorts•Nashville, TN

6d•Onsite

About The Position

We are looking for a professional Mini Bar attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The primary role of a Mini Bar Attendant is to effectively maintain the guest room mini bars. Their job duties require style and service attributes that are key to creating a positive guest experience.

Requirements

Excellent time management skills
Passion for hospitality and customer service focused.
Team player
Can communicate well with guests, supervisors and coworkers.

Nice To Haves

Minimum of 1 year housekeeping/mini bar experience preferred
Minimum of 1 year hotel experience preferred

Responsibilities

Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
Deliver excellent customer service in an efficient manner.
Communicate all guest requests or charge discrepancies to an appropriate supervisor in a timely and professional manner.
Efficiently maintain inventory of mini-bar supplies of all guest rooms, occupied and not occupied.
Keeps cart clean and orderly
Ensure mini bars are defrosted, clean and in good state of repair at all times.
Ensure mini bar product is fresh and has not exceeded its expiration date.
Adhere to DND (Do Not Disturb) processes and procedures.
Maintain appearance and uniform standards.
Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
Gives recognition to repeat guests
Special projects and duties as assigned