Min/Max Supervisor, Production Support - Overnights

WINESHIPPING.COM LLC•Earth City, MO

About The Position

The Supervisor, Product Support oversees daily warehouse operations and leads teams across picking, product building, palletizing, and quality assurance. The role drives productivity, accuracy, and safety by coordinating labor, monitoring workflow, and resolving operational issues in real time. The Supervisor coaches associates and team leaders, communicates performance expectations, ensures compliance with standard operating procedures and safety standards, tracks key metrics, adjusts staffing, and escalates issues that affect service levels or output. The role also connects warehouse leadership with frontline teams, provides shift updates, supports continuous improvement, and maintains a disciplined, high-performance work environment. The position oversees timecards and attendance, provides feedback and coaching, and contributes to the makeup and composition of the team. It does not make hiring or termination decisions, execute disciplinary actions, or authorize signatures on behalf of the company. The work schedule is Sunday through Thursday, 10:00 p.m. to 6:30 a.m. Work beyond regular hours and occasional weekend work may be needed.

Requirements

High school diploma, GED, or equivalent education.
4–7 years of warehouse operations experience, including at least 1–2 years in a lead or supervisory role.
Experience managing teams in high-volume pick/pack, fulfillment, or distribution settings.
Experience supervising multiple shifts or cross-functional teams.
Ability to meet departmental KPIs for productivity, accuracy, labor efficiency, and safety.
Experience overseeing multiple warehouse functions, including picking, packing, receiving, shipping, and inventory.
Strong leadership skills and experience supervising, coaching, and developing teams.
Ability to manage daily staffing, delegate work, and balance workflow.
Advanced proficiency with warehouse management systems (WMS) and reporting tools.
Ability to analyze operational data and identify trends, inefficiencies, and improvement opportunities.
Strong understanding of inventory control, order flow, capacity planning, quality assurance, and error-reduction techniques.
Competency operating or supervising equipment such as forklifts, pallet jacks, and conveyor systems.
Track record of maintaining workplace safety through training, monitoring, and corrective action.
Ability to conduct incident investigations, complete safety documentation, and lead safety meetings.
Commitment to high standards and attention to detail.
Ability to work independently and as a member of teams and committees.
Versatility and flexibility to work amid changing priorities.
Ability to understand and follow written and verbal process instructions.
Strong verbal, written, and phone communication skills.
Ability to manage time and carry out orders efficiently and effectively.
Reliable attendance and punctuality.
Ability to work beyond regular hours and occasionally on weekends when needed.

Nice To Haves

Bilingual communication skills.
Forklift, pallet jack, or other relevant equipment certifications.
Experience in e-commerce, 3PL, manufacturing, or high-velocity distribution centers.

Responsibilities

Oversee daily operations across picking, product building, palletizing, and quality assurance.
Coordinate labor, monitor workflow, resolve operational issues, and adjust staffing to meet operational needs.
Coach associates and team leaders, communicate performance expectations, and provide timely feedback.
Oversee team timecards and attendance and contribute to the composition of the team.
Promote a safe work environment and ensure compliance with SOPs and safety standards.
Track operational metrics and escalate issues that affect service levels or output.
Provide shift updates and serve as a link between warehouse leadership and frontline teams.
Support continuous improvement and help set and achieve operational goals.
Help meet customer targets and maintain customer confidence through reliable performance.
Organize products and maintain orderly item locations.
Maintain dependable attendance and punctuality.
Perform other duties or participate in other projects as assigned.