Carribean

Martin Engineering

60d•Hybrid

About The Position

The Service Technician is responsible for delivering, installing, servicing, and maintaining Martin wear components and products on assigned service routes. The Service Technician will work closely with sales staff to identify sales opportunities within the service route. The goal is to drive service success that improves customer satisfaction by delivering the desired customer service experience to maximize customer retention and increase profitability. This position is hourly with the opportunity to earn commission and will require travel, including some nights away from home. The salary range is between $28 to $42 per hour depending on skills and location.

Requirements

Must be bilingual in Spanish and English
High school diploma or equivalent.
A strong mechanical or conveyor maintenance background would be beneficial, or one or more years of job-related experience.
Must be at least 21 years of age.
Driver qualifications must be met where specified based upon position requirements and established guidelines including Federal DOT regulations.

Nice To Haves

Two-year technical or vocational degree preferred.
Some sales background would be beneficial.

Responsibilities

Delivers, maintains, installs, and services Martin products as assigned, following standard work instructions while demonstrating safe and efficient work habits. Installation of Martin products is required and must be performed as efficiently and safely as possible.
Communicates project status to supervisor, fellow workers, and customers continuously.
Completes work individually and expeditiously to complete assigned projects, including maintenance agreements in assigned territories as required.
Provides daily sales transactions and documents.
Follows assigned routes and schedules as provided.
Ensures the warehouse and vehicle are always appropriately stocked, cleaned, and maintained with inventory. Must complete weekly cycle counts of warehouse and vehicles with Martin equipment inventory assigned to employee.
Operates vehicle safely, following all traffic laws and obeying Martin’s Fleet Policy. Adheres to all DOT policies and regulations.
Will be required to produce quotes and reports for Martin customers for all conveyor products that will be serviced in the field. Additional reports may be required.
Maintains work area and equipment in a clean and orderly condition and follows all safety regulations related to the working conditions. Inspects work assignments and work areas wholly and periodically. This will include supervising all subcontractors.
Recommends service route & process improvements to the team.
Conducts training for assigned employees to ensure the necessary quality, safety, operational, and technical skill requirements. Ensures that customer safety rules are followed and applied daily. Complies with OSHA/MSHA requirements regarding safety issues, use of safety equipment, and material safety data sheets.

Benefits

Medical
Dental
Vision
Prescription
Flexible Spending
Dependent Care Reimbursement
Company Paid Life Insurance
Company Paid Short-term & Long-term Disability
401k - with less than 30-day enrollment, no vesting schedule, & generous company match!
Onsite Medical Clinic free of charge to employees & dependents enrolled in our healthcare plan.
Onsite Cafe'
Onsite Fitness Center
Generous vacation package
Tuition reimbursement
Martin Annual Rewards Program (bonus opportunity)
Casual dress policy