Millennium Patient Accounting

UnitedHealth Group•Eden Prairie, MN

11d•$72,800 - $130,000•Remote

About The Position

The Optum EHR Services Millennium Patient Accounting Analyst supports client partnerships and Optum’s emerging application support service line. The analyst serves as a liaison between end users, project team members, and other resources, providing customer service and application support for assigned solutions. The role manages incidents and supports Revenue Cycle projects to help deliver a strong end-user experience. The position supports Oracle Health (Millennium) applications through design, build, testing, maintenance, incident resolution, and optimization. It also involves collaborating with users and stakeholders on requirements and implementation, supporting integration points, contributing to implementation and upgrade projects, maintaining documentation and training materials, and participating in 24/7 on-call coverage rotations. The position may be performed remotely from anywhere in the U.S. However, hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must comply with UnitedHealth Group’s Telecommuter Policy.

Requirements

At least 4 years of healthcare domain knowledge, system configuration, and clinical workflow support experience.
At least 4 years of experience with Patient Financial Systems (PFS), specifically Cerner Patient Accounting.
At least 4 years of experience with third-party integration support and operations jobs management.

Nice To Haves

Familiarity with Cerner Patient Accounting (CPA) workflows, claim rule configuration, claim edits, and work queues.
Ability to configure and troubleshoot work queues and items, including use of Profit Business Manager.
Experience monitoring operations jobs, reprocessing data, and working with 835 rules and postings.
Experience with additional Revenue Cycle workflows or configuration, including Registration, Scheduling, Health Information Management, and Charge Services.
Oracle Health Millennium certification in Revenue Cycle or Patient Accounting.
Experience with ServiceNow or similar ITSM tools for ticket management.
Experience troubleshooting HL7 ADT/DFT messages that affect billing and charge posting.
Ability to interpret Millennium logs and error messages for Revenue Cycle issues.
Familiarity with Millennium security models and documentation access control.
Ability to script or automate repetitive tasks using CCL or other tools.
Experience with documentation requirements for various specialties.
Proficiency with MS Excel, Visio, PowerPoint, and SharePoint.
Experience with general Millennium workflows.
Solid understanding of Revenue Cycle processes, including registration, scheduling, charge capture, billing, and claims.
Experience supporting Millennium upgrades and domain migrations.
Understanding of Oracle Health reporting tools, including DA2, CCL, and Discern Analytics.
Experience with virtualization and Citrix environments used for Millennium access.
Strong time management, organizational, and prioritization skills.
In-depth knowledge of Millennium EMR and the support lifecycle.
Consultative and collaborative style.
Ability to build partnerships and influence across teams.

Responsibilities

Triage and resolve end-user incidents, including billing edits, claim rejects, missing or duplicate charges, and remit posting exceptions.
Resolve work queues and pre-bill edits and support re-bill and re-file workflows.
Validate and support charge capture across clinical areas and troubleshoot missing or incorrect charge events.
Coordinate routine charge master updates with required teams.
Monitor batch jobs and revenue extracts and collaborate with clearinghouse and EDI teams on claim rejections.
Run standard reports, such as aging and denial-category reports, and conduct basic root-cause trend analysis.
Support UAT for minor enhancements, build migrations, and month-end cycles.
Partner with Core and Integration teams on HL7 DFT/ADT issues affecting billing.
Own and manage Tier 2 support tickets through resolution, including root-cause analysis and documentation of fixes.
Coordinate escalations and complex issues with Tier 3 and vendor support teams.
Monitor system performance and proactively identify potential issues affecting clinical workflows.
Maintain knowledge base articles and ticket-resolution documentation for recurring issues.
Support integrations between Millennium and ancillary systems, such as laboratory, pharmacy, and radiology systems.
Validate and test build changes in non-production environments before deployment.
Use AI to support research, analysis, and decision-making, validating outputs and delivering clear, traceable recommendations with responsible-AI transparency.
Assist with change control, including impact analysis and risk mitigation for configuration updates.
Support Oracle Health (Millennium) applications through design, build, testing, and maintenance.
Collaborate with end users to confirm build changes in supported systems.
Identify system optimization and enhancement opportunities.
Participate in implementation, upgrade, and enhancement projects.
Provide application incident support, including rotations for 24/7 on-call coverage.
Develop and maintain training materials.
Facilitate stakeholder communication from requirements through implementation.
Build relationships with end users and business partners.