Mill Sales Coordinator

Arauco • Atlanta, GA

7h • Hybrid

About The Position

The Mill Sales Coordinator serves as a liaison between customers and manufacturing facilities, providing timely and accurate information. The role supports sales, order management, pricing, inventory, claims, customer account growth, and coordination of mill activities. It is hybrid, with three onsite days per week at the Dunwoody office, and requires willingness to travel up to 10%.

Requirements

• At least 2 years of experience in inside sales, customer-service sales, or a similar role.
• Proficiency in Excel, including pivot tables and VLOOKUPs.
• Willingness to travel up to 10%.
• Energetic, self-motivated, and flexible.
• Ability to multitask efficiently and effectively.
• Precise and detail-oriented, with strong organizational skills.

Nice To Haves

• A four-year bachelor's degree in Business, Marketing, Logistics, International Trade, or a related field is preferred.
• Experience with pricing, quotes, claims resolution, product knowledge, and customer interfacing.
• PowerPoint experience.
• SAP experience.
• Industry knowledge of building products.

Responsibilities

• Act as a liaison between customers and manufacturing facilities, providing timely and accurate information.
• Develop and maintain comprehensive knowledge of ARAUCO products and sell according to organizational capabilities and specifications.
• Manage mill order files to support on-time performance, efficiency, and profitability; prioritize specific orders and customers.
• Plan for downtime and maintenance events.
• Facilitate quotes with customers and/or sales teams; manage price pages, templates, quotes, and updated customer price lists in conjunction with the Sales Director and Sales Managers.
• Assist with managing plant inventory levels and resolving minimum-order issues for sales representatives, customers, and mills.
• Facilitate claims and investigate and negotiate resolutions to customer problems, including shipping delays, billing disputes, and quality problems.
• Participate in biweekly calls or meetings with plants and quarterly mill reviews.
• Assist the SOP group with order-file questions, volume shifts, plant efficiencies, profitability, minimums, and GR processing.
• Identify new product opportunities and work with manufacturing to develop programs as needed.
• Facilitate production, order-entry, and logistics trials.
• Coordinate and attend mill tours for sales representatives and customers.
• Provide product-knowledge training to Sales and customers as required.
• Qualify new accounts from a financial and credit perspective; manage and grow existing accounts.
• Initiate contact with customers and respond to inquiries; communicate and negotiate price levels.
• Prepare and enter orders into SAP or other OES; track orders and shipments and provide weekly shipment updates to customers.
• Process claims and manage sample activity, including requesting samples.
• Monitor customer performance, including sales volumes, margins, and problems.
• Conduct business travel as required.
• Provide coverage within the Sales team during absences and as required.

Benefits

• Compensation package with bonus or profit/gain-sharing eligibility.
• Health plans with options to meet employee needs.
• Wellness program and gym reimbursement.
• Pet insurance and legal insurance.
• Employer-paid and voluntary life insurance.
• Paid maternity and paternity leave.
• Competitive vacation package.
• Company and floating holidays.
• Retirement planning options with employer contributions.
• Tuition reimbursement and opportunities to learn and develop.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed