Mill Sales Coordinator

Arauco•Dunwoody, GA

2d•Hybrid

About The Position

The Mill Sales Coordinator acts as a liaison between customers and manufacturing facilities, providing timely and accurate information while supporting sales, order management, inventory, pricing, claims, and customer service. The role develops and maintains knowledge of ARAUCO products and capabilities, manages mill order files to support on-time performance and profitability, and coordinates with plants, sales representatives, customers, and internal groups. The coordinator manages quotes and price pages, maintains customer price lists, enters and tracks orders and shipments, provides shipment updates, resolves customer issues, and processes claims. The role also supports account qualification and growth, monitors customer performance, coordinates samples and product trials, identifies product opportunities, provides product training, and participates in mill reviews and tours. The position is hybrid, with three onsite days per week at the Dunwoody office, and requires willingness to travel up to 10%.

Requirements

At least 2 years of experience in inside sales, customer service sales, or similar work.
Proficiency in Excel, including pivot tables and VLOOKUPS.
Willingness to travel up to 10%.
Energetic, self-motivated, and flexible.
Ability to multitask efficiently and effectively.
Precise, detail-oriented, and highly organized.

Nice To Haves

Preferred four-year bachelor's degree in Business, Marketing, Logistics, International Trade, or a related field.
Experience with pricing, quotes, claims resolution, product knowledge, and customer interfacing.
PowerPoint experience.
SAP experience.
Industry knowledge of building products.

Responsibilities

Act as a liaison between customers and manufacturing facilities, providing timely and accurate information.
Develop and maintain product knowledge of ARAUCO products and sell to the organization's capabilities and specifications.
Manage mill order files to maintain on-time performance while maximizing efficiency and profitability.
Prioritize specific orders and customers.
Plan for downtime events and maintenance.
Facilitate quotes with customers and/or sales.
Assist with managing inventory levels in plants.
Resolve minimums issues for sales representatives, customers, and mills.
Facilitate claims.
Hold biweekly calls or meetings with plants.
Assist the SOP group with order file questions, volume shifts, plant efficiencies, profitability, minimums, and GR processing.
Identify new product opportunities and work with manufacturing to develop programs as needed.
Manage price pages, templates, and quotes with the Sales Director and Sales Managers.
Facilitate production, order-entry, and logistics trials.
Coordinate and attend mill tours for sales representatives and customers.
Provide product knowledge training to Sales and customers as required.
Participate in quarterly mill reviews.
Qualify new accounts from a financial and credit perspective.
Manage and grow existing accounts.
Initiate contact with customers and respond to customer inquiries.
Communicate and negotiate price levels with customers.
Maintain updated price lists for assigned customers.
Prepare and enter orders into SAP or other OES.
Track orders and shipments.
Provide weekly shipment updates to customers.
Investigate customer problems and negotiate resolutions, including shipping delays, billing disputes, and quality problems.
Process claims.
Manage sample activity, including requesting samples.
Monitor customer performance, including sales volumes, margins, and problems.
Conduct business travel as required.
Provide coverage within the Sales team during absences and as required.