Military Assistance Specialist I

American Public University System

6h•Remote

About The Position

The Military Assistance Team Specialist processes military tuition assistance forms, submits veteran’s benefits data to the VA, and processes civilian tuition assistance forms within the targeted service level performance goals set by the Department. Advise, counsel, and effectively communicate information regarding benefits available to military and veteran student population. Perform position duties while maintaining compliance with Department of Veteran Affairs (VA) and Department of Defense (DoD) regulations and policy and adhere to FERPA standards.

Requirements

Ability to adapt to and solve problems in an ever-changing environment
Ability to interact with students and staff in a professional manner
Ability to understand and apply Military Assistance Policy & Procedure in daily functions
Ability to multi-task & work independently
Ability to quickly learn new skills and processes associated with processing of military and veterans benefits
Intermediate computer & MS Office skills
Ability to be self-accountable for productivity
Problem solving and analytical skills
Attention to detail
Maintain departmental and individual production goals with an emphasis on quality output
Must be a team player with a positive attitude
Maintain flexibility in work requirements.
Must be able to communicate effectively verbally and in writing
Require minimum supervision and maintain a strong attendance record
Contribute to the continued improvement of the Military Assistance Department

Nice To Haves

Basic knowledge of Veterans and Military education programs strongly desired.
Desired individual is self-accountable and detail-orientated, with the ability to work independently in an ever-changing environment.

Responsibilities

Assists with the processing of all military and veterans educational assistance programs to include: military and civilian tuition assistance, veterans benefits (all chapters), and APUS tuition benefits
Maintains targeted Service Level Performance Goals as established by Military Assistance Management
Advises and encourages student success and persistence via telephone and email communications within established deadlines
Provides informational resources and counseling to military and veteran students regarding educational benefits to include military tuition assistance, veteran’s benefits, employer benefits, and federal financial aid
Assists team members with prioritizing departmental work to be completed within established deadlines
Certifies all chapters of VA benefits, report progress of veteran and military students
Maintains communication with VA and military, and other 3rd party representatives
Maintains awareness of compliance regulations and VA & DoD education policies in all aspects of processing student documentation
Contributes to the continued improvement of the Military Assistance Department through active participation in meetings, training, and professional development opportunities
Records student interactions and receipt of student documents
Keeps supervisors and peers aware of project status and completion as well as notable trends in student observation and interaction, in order for supervisors to assess initiatives or changes to current processes as needed
Other duties as presented, to support our staff and students