Military Affairs Representative Mid-level (Navy-San Diego)

USAA•San Diego, CA

2d•Hybrid

About The Position

The Military Affairs Representative serves as a key liaison, developing and executing strategies to strengthen USAA's presence and relationships within assigned military business areas. This role is crucial in achieving organizational goals by fostering connections with military leaders, affiliate organizations, and community partners. The Representative will drive USAA's brand visibility, enhance member and prospect relations, and implement targeted outreach programs. This position plays a vital role in shaping a positive image of USAA and its comprehensive offerings. Frequent travel is required. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be encouraged to work on-site four days per week.

Requirements

Bachelor's Degree; OR a combination of 8 years of related experience and no degree.
A minimum of 4-8 years of experience engaging with the military community.
Must possess a Military ID card.
Demonstrated proficiency in tactical, operational, and strategic planning, program development, and project tracking.
Proven ability to create and interpret business metrics.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other software for developing analyses, charts, and supporting documentation.
Must meet and maintain all USAA safety driving requirements.

Nice To Haves

Military assignment serving in a senior military leadership position.
Staff and leadership experience serving at a major military command or higher headquarters.
Extensive knowledge of military leadership structure and military installation functions.
Extensive knowledge of Navy active-duty military, and Navy Reserve Forces programs and services.
Ability to work weekends in support of Navy active-duty, and Navy Reserve Force activities
Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends.
10-years or more experience engaging the military community.

Responsibilities

Build and nurture relationships with senior military installation leadership to identify and execute impactful business opportunity events that benefit military members and their families.
Serve as a USAA ambassador, effectively representing all lines of business and their products/services.
Engage directly with members and prospects, gathering valuable feedback on issues, successes, and competitive insights to inform senior management.
Educate USAA leadership on the nuances of the military community by scheduling and conducting Military Acumen visits.
Deliver essential Military 101 training during New Employee Orientations and conduct USAA Financial Readiness Training.
Contribute significantly to employees' understanding of critical aspects of military life and culture.
Collaborate with management and marketing teams to conceptualize and implement initiatives and programs designed to effectively reach target market segments.
Analyze past campaign performance, adjusting strategies as needed to ensure alignment with marketing objectives and achieve desired return on investment.
Plan, negotiate, and manage installation marketing agreements as a core component of the overall installation marketing plan and strategy, ensuring relevant messaging and optimal placement.
Lead the development and execution of initiatives that cultivate a favorable image of USAA and its full spectrum of products and services.
Analyze market segments, identify emerging trends, and provide strategic recommendations for effective resource utilization to management.
Apply broad knowledge of USAA's business products, services, processes, and programs to enhance relationships with leaders, members, and prospects.
Manage and execute assigned program expenses within the allocated annual budget.
Ensure that all business activities are conducted in accordance with risk and compliance policies and procedures, effectively identifying, measuring, monitoring, and controlling associated risks.