Military Account Resolution Coordinator (Remote)

The University of Arizona Global Campus

2d•Remote

About The Position

The Military Account Resolution Coordinator advises and assists military and veteran students and authorized parties with the educational funding process within a centralized student finance structure. Additional responsibilities include providing information on student finance options and monitoring individual military and veteran student funding levels. The Military Account Resolution Coordinator reports to the Military Financial Services Manager. The position includes providing service to military and veteran students in accordance with all policies, procedures, regulations and best practices for serving military and veteran students, including but not limited to: (1) the Department of Defense Memorandum of Understanding (DoD MOU), (2) the Department of Veterans Affairs (VA) Principles of Excellence, and (3) the Department of Education’s 8 Keys to Veterans Success and (4) specific requirements of the each branch of service or VA educational benefit with which the student is affiliated.

Requirements

Excellent customer service skills—verbal communication, phone skills, listening, informing, and customer focus.
Ability to communicate effectively, both verbally and written, as well as strong interpersonal skills.
Knowledge of federal financial aid programs and regulations.
Knowledge of Military Tuition Assistance and Veterans Educations Benefits
Ability to follow University policies and procedures with good independent judgment.
Proficient computer skills: Microsoft Word, Excel, Outlook, and PowerPoint which will be highlighted by use of data entry skills.
Bachelor's degree or equivalent advanced learning attained through experience required.
1 year of relevant work experience is required.

Responsibilities

Review the Account Receivables Aging- Using provided reports, look for financially at risk students and consider solutions to help the students reduce their balance with the university.
Communicate with students and other university staff via phone, email, etc. to provide balance solutions and answer inquiries on educational funding.
Submitting Ledger adjustments (including military grant corrections) requests to the billing team.
Making recommendations to managers for account adjustments when needed solution is not immediately available.
Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs, as well as the policies governing Military Tuition Assistance and Veterans Education Benefits.