Milieu Coordinator

Acadia•Wilmington, NC

1d•Onsite

About The Position

The Milieu Coordinator oversees and directs the daily functioning of the patient environment within the Partial Hospitalization Program (PHP). The role ensures that milieu staff, patient schedules, and therapeutic activities operate smoothly, safely, and in alignment with clinical goals. Responsible for the coordination and supervision of patient milieu staff for all elements of direct patient care during the work shift.

Requirements

Bachelor’s degree in psychology, social work, counseling, or a related field.
Experience working in behavioral health, substance use treatment, or a similar clinical setting.
Strong communication, leadership, and crisis‑management skills.
Ability to model professionalism, boundaries, and therapeutic engagement.
High school diploma or equivalent with four or more years’ experience in a behavioral health environment required; OR Associates Degree in a human service field with two or more years’ experience in a behavioral health environment required.
CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility requirements.

Nice To Haves

Master’s degree in a behavioral‑health discipline.
Prior supervisory experience in a treatment setting.
Familiarity with PHP/IOP levels of care and milieu‑based treatment models.
Two or more years’ experience with the population of the facility preferred.

Responsibilities

Monitor shift change activities to assign staff, review staffing for the units and adjusts as necessary.
Facilitate and monitor patient care and programming.
Review medical records for timely documentation as required.
Facilitate the individual admission and discharge processes, as well as patient transfers.
Review and monitor required paperwork for completion and timeliness requirements.
Facilitate person-centered planning process with individuals to assess and develop plans based on their needs.
Train and mentor direct care staff during the shift as necessary, or as assigned by the Milieu Manager.
Audit individual records to ensure regulatory requirements are met. Report issues to supervisor as necessary regarding compliance.
Respond to individual, family and guardians regarding concerns.
Report pertinent information to the Milieu Manager in a timely manner.
Perform direct care duties as required.
Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.